Users randomly get “err_connection_reset” error

  • Several users are getting a “err_connection_reset” error when they try to access our website. This can be via google ads etc. We’ve had many users complain they can’t access our website because of it. Are there any fixes I can do from my end? All the how-to guides show it’s the end user’s computer issues. But is there something more I can do or my website host can help with? Increasing limits etc?

    • This topic was modified 1 month, 1 week ago by jessmfelt.
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  • “to access our website” is very unspecific. If its the website from your last forum question, hoviklaw.com: I can reach it with Chrome without any hassle, but Firefox gives error MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING.

    Since it’s a Let’s Encrypt certificate, which normally work with every modern browser, maybe there is something not optimal configured with the certificates on your server.

    About this error:

    So it’s usually a problem between server and client (or connection if its the proxy), and solvable on both sides. But if solved on the server side, it’s solved for all clients (except if its the client’s proxy).

    Contact your hoster to solve it, by either using a server configuration that works correctly with the certificates parameter (“must staple” feature), or renew the certificate but a version without that feature.

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