Product images suddenly blurry

Hi there! hmmmm, you could be experiencing a few things. First things first, if you want to enable remote diagnostic, we can take a look on our side.

Enable Remote Support:

• Navigate to WooCommerce > Settings > Advanced > Mailchimp in your plugin settings.
• Activate the remote support option. This allows our support team to perform in-depth diagnostics and understand the underlying issues affecting the sync.

In meantime,

If product images are coming through blurry when using the product widget in Mailchimp with WooCommerce, consider the following steps to troubleshoot and resolve the issue:

1. Image Size Settings: Ensure that you have set the product image size in the Mailchimp for WooCommerce plugin. There are options to adjust the size of product images that get synced with Mailchimp. Adjusting these settings may help improve the quality of the displayed images
2. Testing Different Image Sizes: When testing, check if altering the image size settings in the Mailchimp campaign builder reflects changes. This can solve issues related to image resolution and clarity
3. Check WooCommerce Image Settings: Ensure that your WooCommerce settings for images are also optimized. Image resolution and size settings within WooCommerce can impact what is sent to Mailchimp.
4. Syncing Process: Verify that the images have been properly synced from WooCommerce to Mailchimp. Occasionally, if there are problems during the syncing process, images might not be processed correctly
5. Browser Issues: Sometimes, the blurriness may appear due to browser-specific rendering issues. Clear your browser cache or try a different browser to see if that improves the situation.

If these steps do not resolve the issue, you may consider contacting support for the Mailchimp for WooCommerce plugin for more tailored assistance

I’ve done experimenting with version rollback on 3 separate sites which use this plugin. Any version after 4.2.1 has blurry images, so for now I’ve rolled back to version 4.2.1 which has fixed the issue. However I don’t believe this is a permanent solution as I’d rather not have outdated plugins on my sites.

Hello there @raggeddesign

Thanks for all the details and the testing you’ve done so far.

Ran some tests on my end and was able to replicate the issue of blurry images in the Mailchimp Campaign builder, and brought these details to the attention to our devs. As soon as we know more on what the resolution will be and how soon it can be implemented we’ll be sure to update this thread.

Thanks again.

Development update

Our developers have found the root of the issue, and solution is slated to be in our next version release v4.5. While I’m unable to say a exact release date, we can expect it within the coming weeks after proper testing has been completed for this as well as the other changes involved in version 4.5.

@builtbyjordan is there an eta for v.4.5? The plugin doesn’t appear to have been updated since your last message.

Hi! We hope to release in the next few weeks. This version will actually be v5.0 – Stay Tuned! Thanks for circling back and most importantly, thank you for your support and for hanging in there with us.

• This reply was modified 2 months, 2 weeks ago by KJ.
• This reply was modified 2 months, 2 weeks ago by KJ.

Hi all, we just wanted to check back with you to see if this was still a problem with our latest plugin Mailchimp for WooCommerce v5.0. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

Hi @kjvextras, I won’t be updating my sites until the New Year now but I’ll let you know when I do. Thanks for keeping us updated.

Sure thing! Thanks again for sticking with us!

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch. Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @kjvextras, have been off for Christmas and only been working a few days so I haven’t had a chance to update the plugin yet. Can you keep this ticket open until Tuesday next week so I can test it on Monday?

I’ve tested the updated plugin today and all seems to be working as it should. Thanks for your help with this @kjvextras!

Wahoo!

Glad to hear that fixed the issue! If anything else pops up, don’t hesitate to reach back out to us. We appreciate you using the plugin.

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