What’s Subtotal Mismatch

Hi @ahmirof,

It is possible WooCommerce and PayPal rounding can causes mismatch in order items subtotal calculations. If not handled, these mismatches will cause the PayPal transaction to fail. You can configure (and customize) what you would like to be sent to PayPal to correct the subtotal mismatch.

In Connection tab, you can configure?the Subtotal mismatch behavior?with?Add another line item?instead of?Do not send line items to PayPal.

Let us know if you have further questions.

Best Regards,
Jamie

Hi there

Thanks for your response,

Actually I’m using a bridge that transfer orders from one website to another, it’s like i receive orders on website A and then orders using API will send to Website B, and paypal plugin is on website B and users are using website B’s gate way, i don’t know if there’s a problem in this custom bridge or not that cause to the mismatch, what do you think?

and the other question is about the “subtotal Mismatch line Name” field, if i use it will be everything ok and paypal will process the transactions without any problem?

?

Hi @ahmirof ,

Thank you for your patience. Here are our findings:

Actually I’m using a bridge that transfer orders from one website to another, it’s like i receive orders on website A and then orders using API will send to Website B, and paypal plugin is on website B and users are using website B’s gate way, i don’t know if there’s a problem in this custom bridge or not that cause to the mismatch, what do you think?

PayPal typically processes the payment based on the amount sent by Website B. If there’s a mismatch between the total order amount from Website A and what PayPal receives, this could cause issues. Also, check that PayPal’s transaction fee or currency exchange rates are not contributing to discrepancies.

and the other question is about the “subtotal Mismatch line Name” field, if i use it will be everything ok and paypal will process the transactions without any problem?

This would work on Website B (where the PayPal Payments plugin resides). You still need to ensure that the data you’re sending from Website A to Website B and subsequently to PayPal is accurate and consistent. The “Subtotal Mismatch Line Name” field can be useful for troubleshooting mismatches, but it’s not a magic fix for all discrepancies.

We suggest you contact us directly for further assistance. We may need to examine your system report and possibly take a look at your Staging site to better understand what’s happening. You can open a ticket with our service desk.

Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Looking forward to your response.

Best Regards,
Jamie

Hello @ahmirof

Since we have not received any further communication from you, we are assuming that your issue has been resolved.

Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

Kind regards,
Krystian