Amount selection/input is not carrying through to cart

  • Resolved supadigital

    (@supadigital)


    1 month, 2 weeks ago

    Hi

    I have been loving this plugin, but it has suddenly stopped working correctly with the latest updates.

    When a user selects/inputs an amount for the gift card product and adds to cart, when viewing the cart the amount is either 0 or the default set amount and NOT the amount that the user input.

    You can view the product via the link attached to this query – the product is live, but not shown in the shop.

    I notice my site is set to add-to-cart using ajax but this product reloads the page after adding to cart. Perhaps that’s relevant?

    Please could you advise if this is a bug or whether it’s a clash with other plugins (although I have tested with other plugins and themes deactivated).

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello @supadigital ,

    Thanks for using our plugin,

    We have checked the same scenario in our local environment and its working fine on our end.
    So please connect with our support team they will help you further.

    Regards,

    Thread Starter supadigital

    (@supadigital)

    Hi

    I am using the free plugin, so the support option is not available to me.

    It is ONLY on the CART page that the correct amount is not reflecting. On the checkout page and in the mini-cart, the correct amount reflects. But in the /cart page, the incorrect (minimum or default) amount displays.

    Please could you advise a) if this is a global issue, or b) if it’s just my site, what the problem might be?

    I realize that option b is slightly out of scope, but nothing changed on our site prior to this issue arising, apart from updating the plugin.

    I would appreciate if you could replicate the scenario on my site as per the link attached to this query so that you can identify if this is a global issue or limited to my site.

    Thanks

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    This is your site specific issue as we didnt get any issue regarding this on our end you can contact us on support

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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