error message with update

  • Resolved annews

    (@annews)


    1 month, 3 weeks ago

    getting this error message when anyone clicks on button. Please help ASAP as we are directly impacted by hurricane Helene.

    Error: wpedon is not defined

    ERROR: The value cannot be zero.

    • This topic was modified 1 month, 3 weeks ago by annews.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @annews,

    Just checked your page and see the error “The value cannot be zero.” also. That means you need to choose “Manual Entry” and set the price to 0.00

    That will make a button that looks like the below image, and will allow users to enter their own donation amount.

    Let me know if you need more help!

    Thread Starter annews

    (@annews)

    Unfortunately that did not solve the problem. Still getting that message. Also now it looks odd on the page because it is listing Donation Amount, then a field with 0 in it, then it has the Paypal button. Shouldn’t it just be the paypal button that opens a separate window? Even if I change the field value to 10, it throws a syntax error message saying it is not well formed.

    The value cannot be zero.

    Thread Starter annews

    (@annews)

    My website support was also not able to debut this but said: “We could not fully debug this, but it looked like the plugin was sending an incorrect format of the JSON request.?“

    I have temporarily deactivated this plugin and installed a different one that seems to be working, but hopefully you will get this issue fixed

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @annews,

    It looks like it’s working for you now using PayPal Standard?

    Scott

    Thread Starter annews

    (@annews)

    yeah I had to deactivate your plugin since your initial suggestion did not solve the problem and this was very time sensitive.

    Thread Starter annews

    (@annews)

    yeah since your initial suggestion did not solve the problem I had to find another working plugin and this was very time sensitive.

    Plugin Author Scott Paterson

    (@scottpaterson)

    Sorry about that! I’m here if you want to try this plugin again.

    Scott

Viewing 7 replies - 1 through 7 (of 7 total)
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