Invalid ticket availability details – Issue with Ticket Booking LiveDate

  • Resolved lintlin

    (@lintlin)


    5 months ago

    Hi,

    I have an event going live this weekend, and have set up the ticket types with the tickets available from Sunday at noon. In trying to edit the number of tickets available I keep getting the error: “Invalid ticket availability details. Please review and try again!” which won’t allow me to save. I’ve narrowed it down to something being wrong with date or time, since I can save if I use “tickets available from: event date / relative date”.

    This has broken recently, since I’ve used this functionality with no problems last time in August. I’m running v4.0.4.5, the previous version didn’t have this problem.

    I saw the critical Timepicker error thread in this forum, and applied the user recommended fix, but it didn’t solve my problem. Could you please help?

    • This topic was modified 5 months ago by lintlin.
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  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for reaching out to us.

    To assist you further, could you please confirm the date format you are using by navigating to EventPrime -> Settings, then selecting the General tab, followed by the Setup subtab? Under the User Input Date Format.

    If you have any further questions, please don’t hesitate to reach out to us.

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