Admin Manual Order Coupon Adds Tax

  • Resolved Joseph Harburg

    (@josephharburg)


    1 month, 3 weeks ago

    On our woocommerce settings we have a location based tax that should only put tax on users and orders that are in our state. All other customers in other states should not be receiving the tax. However, when we add a coupon to an order in on the admin manual order screen it always adds the tax to the product regardless of where the customer is located and what is put in the billing and shipping fields.
    Furthermore, if a user entering the order does edit the tax on the line items to be zero, the total does not adjust automatically on save. (We are aware the solution to this is to click the recalculate button, however, it seems like a bug that the tax is always added regardless of tax rules we set.)
    For us this causes confusion for accounting because when users forget to press the recalculate button, there is no record of tax existing and the order total does not match the subtotal and discount.

    The page I need help with: [log in to see the link]

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  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Joseph Harburg,

    Thank you for contacting WooCommerce support.
    I understand how this can be confusing, especially when it affects your accounting process.

    To help investigate this further, could you please share the following details:
    – A screenshot of your Tax settings
    – A screenshot of the Coupon settings in use
    – A list of active plugins on your site

    Once I have a clearer picture of your setup, I’ll be able to provide more targeted assistance.

    Looking forward to your response. ??

Viewing 1 replies (of 1 total)
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