• Resolved gdep

    (@gdep)


    Hello,

    I’ve been using your plugin across several websites for quite some time now, but I’m encountering an issue for the first time.

    I typically maintain a light active feed of 89 products on this WooCommerce website. However, for the past few days, the feed file has been inaccessible locally, resulting in a 404 error on the XML file URL – and it results impossible to manually refresh it.

    Here’s what I’ve already checked and done:

    • WordPress debug logs show no related errors.
    • WooCommerce logs do not indicate any issues. I’ve also increased the PHP limit as a precaution.
    • Initially, server memory was low, but I’ve increased it, and it’s now under 2% usage.
    • According to your plugin’s System Check page, wp-cron is enabled, and all necessary folders are accessible.

    Could you please assist further with this issue? Any additional information you need from my side would be greatly appreciated.

    Thank you for your attention to this matter and for your work on the plugin.

    Below are the logs from the plugin:

    October 3, 2024, 7:42 am
    Array
    (
    [PHP] => 8
    [Wordpress] => 6.6.2
    [WooCommerce] => 9.3.3
    [WooCommerce Product Feed PRO] => 13.3.7
    )
    Array
    (
    [Single products] => 35
    [Variation products] => 54
    [Total products] => 89
    )
    Array
    (
    [1243] => AdTribes\PFP\Factories\Product_Feed Object
    (
    [id:protected] => 1243
    [title:protected] => Shop
    [post_status:protected] => publish
    [post_type:protected] => adt_product_feed
    [context:protected] => edit
    [data:protected] => Array
    (
    [status] => processing
    [country] => FR
    [channel_hash] => d4cb75caae5a73ac6b01171816b33bfb
    [channel] => Array
    (
    [channel_hash] => d4cb75caae5a73ac6b01171816b33bfb
    [name] => Google Shopping
    [fields] => google_shopping
    [taxonomy] => google_shopping
    [utm_source] => Google Shopping
    [type] => Advertising
    )

    [file_name] => DjZ8gnjAniBZTrRH3mlysqbkh0vvcUxD
    [file_format] => xml
    [file_url] => https://justinerey.com/wp-content/uploads/woo-product-feed-pro/xml/DjZ8gnjAniBZTrRH3mlysqbkh0vvcUxD.xml
    [delimiter] =>
    [refresh_interval] => daily
    [refresh_only_when_product_changed] =>
    [create_preview] =>
    [include_product_variations] => 1
    [only_include_default_product_variation] =>
    [only_include_lowest_product_variation] =>
    [products_count] => 89
    [total_products_processed] => 0
    [utm_enabled] =>
    [utm_source] => Google Shopping
    [utm_medium] => cpc
    [utm_campaign] => shop_google_shopping
    [utm_term] => id
    [utm_content] =>
    [utm_total_product_orders_lookback] => 0
    [attributes] => Array
    (
    [0] => Array
    (
    [rowCount] => 0
    [attribute] => g:id
    [prefix] =>
    [mapfrom] => id
    [suffix] =>
    )

    [1] => Array
    (
    [rowCount] => 1
    [attribute] => g:title
    [prefix] =>
    [mapfrom] => title
    [suffix] =>
    )

    [2] => Array
    (
    [rowCount] => 2
    [attribute] => g:description
    [prefix] =>
    [mapfrom] => short_description
    [suffix] =>
    )

    [3] => Array
    (
    [rowCount] => 3
    [attribute] => g:link
    [prefix] =>
    [mapfrom] => link
    [suffix] =>
    )

    [4] => Array
    (
    [rowCount] => 4
    [attribute] => g:image_link
    [prefix] =>
    [mapfrom] => image
    [suffix] =>
    )

    [5] => Array
    (
    [rowCount] => 5
    [attribute] => g:checkout_link_template
    [prefix] =>
    [mapfrom] => cart_link
    [suffix] =>
    )

    [6] => Array
    (
    [rowCount] => 6
    [attribute] => g:availability
    [prefix] =>
    [mapfrom] => availability
    [suffix] =>
    )

    [7] => Array
    (
    [rowCount] => 7
    [attribute] => g:price
    [prefix] => EUR
    [mapfrom] => price
    [suffix] =>
    )

    [8] => Array
    (
    [rowCount] => 8
    [attribute] => g:google_product_category
    [prefix] =>
    [mapfrom] => categories
    [suffix] =>
    )

    [9] => Array
    (
    [rowCount] => 9
    [attribute] => g:product_type
    [prefix] =>
    [mapfrom] => category_path
    [suffix] =>
    )

    [12] => Array
    (
    [rowCount] => 12
    [attribute] => g:mpn
    [prefix] =>
    [mapfrom] => sku
    [suffix] => _MPN
    )

    [13] => Array
    (
    [rowCount] => 13
    [attribute] => g:identifier_exists
    [prefix] =>
    [mapfrom] =>
    [suffix] =>
    )

    [14] => Array
    (
    [rowCount] => 14
    [attribute] => g:condition
    [prefix] =>
    [mapfrom] => condition
    [suffix] =>
    )

    [15] => Array
    (
    [rowCount] => 15
    [attribute] => g:item_group_id
    [prefix] =>
    [mapfrom] => item_group_id
    [suffix] =>
    )

    [16] => Array
    (
    [rowCount] => 16
    [attribute] => g:brand
    [prefix] =>
    [mapfrom] => Papergrey
    [static_value] => true
    [suffix] =>
    )

    [17] => Array
    (
    [rowCount] => 17
    [attribute] => g:additional_image_link
    [prefix] =>
    [mapfrom] => image_1
    [suffix] =>
    )

    [18] => Array
    (
    [rowCount] => 18
    [attribute] => g:additional_image_link
    [prefix] =>
    [mapfrom] => image_2
    [suffix] =>
    )

    [19] => Array
    (
    [rowCount] => 19
    [attribute] => g:additional_image_link
    [prefix] =>
    [mapfrom] => image_3
    [suffix] =>
    )

    )

    [mappings] => Array
    (
    [32] => Array
    (
    [rowCount] => 32
    [categoryId] => 32
    [criteria] => Illustrations
    [map_to_category] => 1524
    )

    [33] => Array
    (
    [rowCount] => 33
    [categoryId] => 33
    [criteria] => Cartes
    [map_to_category] => 1524
    )

    [22] => Array
    (
    [rowCount] => 22
    [categoryId] => 22
    [criteria] => Non classé
    [map_to_category] => 1524
    )

    )

    [rules] => Array
    (
    )

    [filters] => Array
    (
    )

    [history_products] => Array
    (
    [32] => Array
    (
    [15 Sep 2024 07:05:17] => 71
    )

    [33] => Array
    (
    [16 Sep 2024 07:07:35] => 71
    )

    [34] => Array
    (
    [17 Sep 2024 07:06:15] => 71
    )

    [35] => Array
    (
    [18 Sep 2024 07:15:02] => 71
    )

    [36] => Array
    (
    [19 Sep 2024 07:28:39] => 71
    )

    [37] => Array
    (
    [20 Sep 2024 07:22:52] => 71
    )

    [38] => Array
    (
    [21 Sep 2024 07:23:00] => 71
    )

    [39] => Array
    (
    [23 Sep 2024 08:29:54] => 71
    )

    [40] => Array
    (
    [25 Sep 2024 08:40:35] => 71
    )

    [41] => Array
    (
    [26 Sep 2024 12:08:10] => 71
    )

    )

    [ship_suffix] =>
    [last_updated] => 03 Oct 2024 07:29:58
    [legacy_project_hash] => DjZ8gnjAniBZTrRH3mlysqbkh0vvcUxD
    )

    )

    )
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @gdep,

    Is it possible to manually stop the refresh process? Once it’s been cancelled, try duplicating/refreshing the feed.

    Also, the 404 error usually means the file doesn’t exist; This can happen when a feed gets stuck or is being overridden.

    Also, try restarting WP Cron – you can reach out to your hosting support theme for this.

    Plugin Support Tanjir Al Mamun

    (@tanjiralmamun)

    Hello @gdep,

    As there has been no activity for a while, we’re assuming the issue has been resolved. Therefore, we’ll be marking this topic as resolved.

    If you encounter any further issues, feel free to open a new topic, and we’ll be happy to assist.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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