Request for Refund Due to Site Issues Caused by Jetpack Boost

  • Resolved javierproaudio

    (@javierproaudio)


    1 month, 4 weeks ago

    Dear Jetpack Boost Support Team,

    I hope this message finds you well.

    I am writing to inform you that after installing and activating Jetpack Boost on my website, I encountered a significant issue where the screen goes dark, rendering the site unusable. Due to this problem, I have had to disable the plugin. This has caused disruption to my business, and I am disappointed with the experience.

    I would appreciate it if you could provide a solution to this issue as soon as possible. However, if a resolution cannot be reached promptly, I kindly request a full refund for the purchase of Jetpack Boost.

    Thank you for your understanding and prompt attention to this matter.

    Best Regards,

    Javier Salvo.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Adnan Haque (a11n)

    (@adnan007)

    Hi Javier! I’m sorry you had to face this disruption. We want to investigate this issue so we can fix it for you and prevent it from happening to future users.

    Please contact us at https://jetpack.com/contact-support/ so we can ask for more details privately. Remember to mention this thread in your message.

Viewing 1 replies (of 1 total)
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