Orders Being Marked as Failed After Being Completed

  • Resolved dlindstr0m

    (@dlindstr0m)


    2 months ago

    Hello,

    We are experiencing an issue with the plugin for some orders that have been held for review due to the Fraud Detection Suite in Authorize.net. After manually marking the order as Processing on the website, it is giving the following note:

    “Unable to capture charge!?The order status is set to?Failed?the first time to draw your attention. If the next attempt fails, your intended order status will still take place.

    Please double-check that the amount is captured in the gateway account before fulfilling the order.

    Authorize.Net failure reason: card_error – The transaction cannot be found.

    Order status changed from Processed to Failed.”

    And then when marking the order as Completed, the following note is added:

    “Unable to capture charge!?Please?DO NOT FULFIL THE ORDER?if the amount cannot be captured in the gateway account manually or by changing the status. In that case, set status to Failed manually and do not fulfil.

    Authorize.Net failure reason: card_error –?The transaction cannot be found.”

    Oddly enough, the payments are going through as we have verified they have been received in Authorize.net. Do you know what the possible cause for this issue might be? We haven’t been able to replicate the issue ourselves yet.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mohsinoffline

    (@mohsinoffline)

    Hi there,

    This could happen if you are already approving the transactions in Authorize.Net and then changing the order status in WooCommerce, but please let me know if that is not the case with you.

    If you change the status of the order to “Processing” without approving it in Authorize.Net, the plugin will do it for you automatically. When you have approved it prior to the change of status, the plugin puts sets the status to Failed once because it is trying to capture the funds, but cannot, since you already captured them in Authorize.Net.

    Plugin Author mohsinoffline

    (@mohsinoffline)

    If you update to the latest version 6.1.11 and if you prefer to manually approve transactions, you should be able to turn off auto-capturing on status change by unchecking the “Capture authorized transaction on status change” option.

Viewing 2 replies - 1 through 2 (of 2 total)
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