• Resolved karthikbalaji

    (@karthikbalaji)


    We are currently using “Web Stories” by google.?When we activate this plugin,?it is creating some additional lines on our theme, hence our current theme is breaking,?our XML sitemap isn’t loading. How to resolve this? I have given the page URL. If you access it, it will reproduce the error.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there,

    I don’t see how the Web Stories plugin would possibly cause additional lines to be added everywhere on your site…

    Please try temporarily disabling all other plugins and using another theme to see if this still happens.

    Please also share your Site Health info (Tools -> Site Health -> Info -> copy to clipboard)

    Thread Starter karthikbalaji

    (@karthikbalaji)

    Hello Pascal,

    We tried disabling different plugins and we found webstories caused it. We cannot change the theme due to complexity of our website.

    Site Health Details:

    https://onetimesecret.com/secret/2rj1y548jcmnb3ebbhtyruekt5ijae0

    Plugin Author Pascal Birchler

    (@swissspidy)

    Again, I don’t see how Web Stories would possibly would possible cause this. But I’ll try to see if anything stands out from your Site Health data.

    As for your theme and plugins, please use the Health Check plugin to use a different theme. It has a troubleshooting mode which changes the theme just for you and does not affect your visitors.

    If this doesn’t help, there’s not really much we can do to help unfortunately, since this doesn’t appear to be a reproducible or widespread issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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