Form not showing after update

  • Resolved akitaro

    (@akitaro)


    2 months ago

    Hello @codepeople

    I’ve added iframe=”1″ to the shortcode, set Script load method to Classic, set JS Combine to Off and the form is still not showing on the page.

    Can you please help ?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    The URL provided does not include any tag generated by our plugin. Please check the page source. Are you sure you inserted the form shortcode on the our-team page?

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Hi,

    I’ve just checked again to be sure and yes, the shortcode is indeed there.

    https://ibb.co/mR57gGy
    https://ibb.co/8j0djNj

    I don’t know if it makes any difference but I have installed the Autocomplete for Calculated Fields Form as well and today I have installed the Appointment Hour Booking plugin.

    I didn’t touch the calculated fields form or the page in a few days though.

    • This reply was modified 2 months ago by akitaro. Reason: add info
    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    Thank you very much for the screenshots provided. I visited the URL to the form:

    https://homevetvisit.uk/?cff-form=6

    But it is not including the script tag with the form_structure_1 variable.

    Could you please provide the website information? You can get it through the “Tools > Site Health” menu option, and by pressing the “Save to clipboard” button in the “info” tab.

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Yes of course, can I send it to you in private or on your website ?

    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    You can contact us on the plugin website. Contact Us

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Great thank you. I’ve just sent the Site Health info in a message on your website.

    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    We responded to your email from the plugin website.

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Hi,

    Thank you for your response.

    I just followed your instructions and seems that the conflict is caused by Appointment Hour Booking plugin. When I deactivated it, my calculated fields form showed up.

    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    Does the issue persist after installing the latest Appointment Hour Booking update (9.7.84)?

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Hi,

    Please let me know where should I download the update from, as in my wp dashboard it doesn’t

    say there’s a new update available. I have version 9.7.83 at the moment.

    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    We sent you the download link from the plugin website.

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Yes, unfortunately the issue is still there after the update.

    View post on imgur.com

    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    Have you deactivated the AHB plugin? I visited the form page ( https://homevetvisit.uk/?cff-form=6 ) and it was loaded properly.

    Best regards.

    Thread Starter akitaro

    (@akitaro)

    Hi,

    yes the AHB plugin is deactivated at the moment.

    Plugin Author codepeople

    (@codepeople)

    Hello @akitaro

    Does the issue persist on the following link if you activate the AHB plugin but deactivate the LiteSpeed Cache?

    https://homevetvisit.uk/?cff-form=6

    Best regards.

Viewing 15 replies - 1 through 15 (of 23 total)
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