Floating Bar on top making page scroll to bottom

  • Resolved hamid009

    (@hamid009)


    2 months ago

    I have added Floating bar to my page on top, but 3 out of 10 times when I refresh my page screen automatically sroll to bottom of the page and that floating bar shows for a very breif moment in the bottom of the footer, and then hides(I suppose it goes to its original location) but my page screen remains at the footer. I am not using any cache or any optimization plugin right now, also I have tried to Refresh Elementor Data also from Tools still problem occurs.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joel

    (@joelsm)

    Hi,

    Thanks for reaching out! 

    It looks like there may be an issue related to how the floating bar loads or how the scripts interact with the page during the refresh.

    • Please check switch to a basic theme (like the Hello theme) and see if the issue persists. This can help determine if your theme is causing the problem.
    • Also you can try duplicate the page and test the floating bar on a completely blank page to isolate whether another page element is causing the issue.
    • Sometimes browser extensions or session-based issues can interfere with how the page loads. Try testing the site in incognito mode to rule this out.
    • Finally, Temporarily deactivate all plugins except for the essential ones and check if the comment section reappears. If it does, reactivate the plugins individually to identify if any of them are causing conflicts.

    If none of these steps resolve the problem, we can dig deeper by inspecting how the floating bar script interacts with other elements on the page. In this case, sending us the page or additional information may help us to detect any error or conflict in the console or after running these tests.

    Have a fantastic day/evening.

    Thread Starter hamid009

    (@hamid009)

    Thanks for reply, I am using Hello Theme, I have tried incognito mode as well, and tried on another page without any other thing,
    when open page in new tabs it works fine, no matter how many times, but problem occurs on refresh because chrome try to scroll to element currently showing on screen, I have checked the view source of the page floating bar html is in the end of the page and I think Elementor uses Javascript to move it upto DOM after page loads, so when we refresh page chrome tries to scroll to Floating bar which is at bottom of the page while page is loading CSS JS.

    Plugin Support Milos

    (@miloss84)

    Hello there,

    Thank you for your patience!

    Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

    This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

    I am looking forward to your reply!

    Kind Regards,

    Plugin Support Elementor Team

    (@ricav)

    Due to inactivity this ticket has been closed.

Viewing 4 replies - 1 through 4 (of 4 total)
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