Free shipping problem

  • nikolinaklobucar1

    (@nikolinaklobucar1)


    2 months ago

    I have set up free shipping on the site for orders over 7500 RSD. I have a composite product that costs 990 RSD. When a customer adds just one of these products to the cart, free shipping is displayed even though the amount is less than 7500 RSD, which is the threshold for free shipping. However, when the customer adds 2 or more composite products, everything works fine, and shipping is calculated correctly.

    Can you help me?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @nikolinaklobucar1 ,

    Please open the Shipping tab of your composite single product page and check which Shipping class you have enabled for your composite. Also, check the shipping fee methods chosen in the Components tab as well.

    You can refer to this guide for make sure the shipping fee and shipping class is chosen properly: https://doc.wpclever.net/wooco/composite-details/shipping-fee/

    It seems that the shipping fee configured for your composite is $0 so our plugin identify that as free shipping.

    If you are using any external plugin for managing the shipment on your site, please deactivate then check it again to see if the shipping fee is shown properly.

    Best regards.

Viewing 1 replies (of 1 total)
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