Stats issue since last update

  • Resolved ncwebmaster

    (@ncwebmaster)


    2 months ago

    Hello

    I was surprised to see that my stats have been divided by 6 or 7 on many of my websites since the last update (2 or 3 days ago). However, there is no problem on the search console, so it’s a problem with the plugin I think.

    Can you look at that? I can’t track my data anymore, it’s weird

    Thank you !

    Nedim

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @ncwebmaster can you share your domain so we can take a look? You can also send your domain to support(at)burst-statistics.com in case you don’t want to share it here.

    Conny

    (@conny64)

    since the last update I have the half of website users, but in google search console it seems ok, so I think it’s a problem with the plugin?

    The page: https://www.DL2FBO.de

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @conny64 @ncwebmaster do you have configured Complianz to ask consent for statistics?

    Conny

    (@conny64)

    I did not change the settings of compilanz

    Thread Starter ncwebmaster

    (@ncwebmaster)

    Hello,

    Same thing for me. I didn’t change any settings of complianz or burst statistics.

    And I have the problem on all websites that use this plugin

    Thank you for your help

    Macmandk

    (@macmandk)

    I also have a similar problem and I don’t use complianz. Burst count the visits in the dashboard, but not the single page.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @macmandk I will look into that, but as it’s technically very different, please open a new support topic. Otherwise things can get confused here.

    @ncwebmaster and @conny64 there have been changes in the integration, which might change how it works if you have originally configured Complianz to block statistics until consent is given.

    Please check if you have originally set Complianz to ask for consent for statistics. If so, this is probably the cause. If not, I’ll investigate further.

    Thread Starter ncwebmaster

    (@ncwebmaster)

    Hello,
    I can’t find the option you’re talking about. Can you please make a screenshot of it ?

    Thank you for your help.

    Conny

    (@conny64)

    Have a look at my screen. It looks, that slowly come back to my old values. I don’t know why.

    https://www.dl2fbo.de/statistik.jpg

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @conny64 could also be a caching issue in that case (where the site kept serving old .js files for a while which didn’t match with the new server side code).

    @ncwebmaster the statistics consent configuration can be found in Complianz -> Wizard -> Consent. Then you have two menu items: statistics, and (conditionally) statistics configuration. Here you have options which decide how consent on statistics is handled. If you have selected “ask consent for statistics”, no hits are tracked until consent is given, unless you have enabled cookieless tracking in Burst.

    Thread Starter ncwebmaster

    (@ncwebmaster)

    Hello,

    Thank you very much for your answer. I’ll try this and let you know if my problem is resolved.

    Have a nice day

    For me, the values ??have recovered. I can’t say what the problem was. I had already cleared the cache first and it wasn’t the Consent Manager.

Viewing 12 replies - 1 through 12 (of 12 total)
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