Problem with Popup Maker and theme NEVE

  • Resolved ikihinojosa

    (@ikihinojosa)


    2 months ago

    I have a problem on my page. I installed the plugin Popup Maker, with the theme NEVE and on mobile, the burger menu won’t open. When I deactivate the plugin, the menu works. Please help, as I need both.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @ikihinojosa,

    We visited your site to check if Popup Maker is still active, and then checked via mobile.

    We were able to open your menu using Chrome on an Android device.

    See our test here: https://share.zight.com/7KuNP0BN

    Could you confirm on your end?

    If the issue persists, you can send us a message along with more details at Support Request – Popup Maker.

    Thread Starter ikihinojosa

    (@ikihinojosa)

    Hi, thanks for answering. I needed the page to work that day, and what I did as a hope, was to rollback the plugin from the version?v1.20.1?to? v1.19.2 and it worked. so something is not allowing the new version to work properly with NEVE on the v1.20.1 version. if you need me to, I can update for a couple of days so you can see…

    but there are troubles in that version, as not only the burger menu doesn’t work, but the back to top button.

    Plugin Support Kim L

    (@kimmyx)

    Hi @ikihinojosa,

    Thanks for the update!

    The latest patched version is 1.20.2. Kindly try the latest update and let us know if you see more issues.

    We appreciate your help!

    Thread Starter ikihinojosa

    (@ikihinojosa)

    It seems to be working fine now

    Thanks!

    Plugin Support Kim L

    (@kimmyx)

    Great! We’ll mark this thread as resolved now.

    Feel free to create a new thread if you have new questions. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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