Webhooks giving status pending for order

  • Resolved wish01lko

    (@wish01lko)


    2 months ago

    Webhooks giving status pending for order whose payment is received, we are using webhooks to receive whatsapp msg when status is processing but through webhooks status we are receiving is pending that why whatsapp msg are not delivered

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @wish01lko

    This could be due to a delay in the status update or a possible misconfiguration in your webhook settings.

    First, please ensure that your webhook is correctly set up to trigger when the order status changes to “processing”. You can check this in your WooCommerce settings under the “Webhooks” section. It should be set to “Order updated”. If it’s not, please update it.

    Next, it’s possible that there might be a delay between receiving the payment and updating the order status. This could be due to various factors, such as payment gateway processing times.

    If the issue persists, I recommend checking your site’s debug logs. These logs provide more detailed information about what might be causing the issue. You can find them in WooCommerce > Status > Logs.

    Please let us know if you need further assistance. We’re here to help.

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