Contact sync

Thank you for raising this question!

After completing the WooCommerce integration, Omnisend starts syncing all historical data from your store, including contacts, products, and orders. The initial synchronization can take up to a few hours, but it should be fully completed within 24 hours.

Moving forward, your store’s data will sync to Omnisend instantly.

By default, we sync email addresses provided at checkout to Omnisend with a non-subscribed status. However, you have the option to add an email opt-in checkbox at checkout through the Omnisend Plugin. To do this, simply enable the ‘Add an opt-in checkbox to the checkout page’ option in the plugin settings. You can customize the opt-in consent text and even preselect the checkbox by ticking the ‘Preselect opt-in checkbox in the checkout page’ option.

Once set up, any customers who check this box during checkout will be synced to Omnisend as email subscribers. Please note that the opt-in feature applies to the email channel only, while phone numbers will continue to sync with a non-subscribed status.

For detailed instructions on integrating WooCommerce with Omnisend and more information about the integration process, you can check out the following article: https://support.omnisend.com/en/articles/1636174-omnisend-for-woocommerce-wordpress

If you have any further questions or need additional clarification, feel free to let us know – we’re happy to help!

Hi!

Amazing, thank you for your detailed response and for addressing all my questions! I have one follow-up: what happens to contacts who provide their email address but do not click the opt-in checkbox during the process?

Thanks again!

Hi there! Thank you for your follow-up question!

Contacts who provide their email address but do not click the opt-in checkbox will be synced to Omnisend as non-subscribers.

To elaborate briefly:

? Subscribed: The customer has opted-in for that channel and accepts your marketing, so you can send them promotional messages.

? Non-subscribed: These are contacts whose details were captured during activities like making a purchase or creating an account, but they never subscribed to receive newsletters. You cannot send promotional content to non-subscribed contacts.

? Unsubscribed: These are customers who previously subscribed but opted out of marketing. Sending communications to unsubscribed contacts may lead to account suspension.

For more information about contact statuses, you can check out the following article here: https://support.omnisend.com/en/articles/3343248-contact-statuses-for-different-channels

Feel free to repy if you have any other questions – we’re always here to help!

Thank you for your interest in Omnisend!