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Resolved bica1223
(@bica1223)

5 months, 3 weeks ago
Hi

Since version 8.2.0 we have a fetch error in frontend-tracks.js generated file

Can we help us?
- This topic was modified 5 months, 3 weeks ago by bica1223.
The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)

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Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 3 weeks ago

Hello bica1223,

Thank you for contacting Woo support.

Could you let me know how long this fetch error in the frontend-tracks.js file has been occurring?
Are you experiencing any specific issues on the site because of it?

I also noticed a “jQuery is not defined” error that appeared briefly.

As a troubleshooting step, I recommend disabling any cache plugins, as well as the server-side cache, to see if that resolves the issue. Please keep the cache disabled for now, so I can check the site from my end as well.

Looking forward to your response. ??

Best regards.

Thread Starter bica1223
(@bica1223)

5 months, 3 weeks ago

The issue only appears on the product page. I have deactivated the cache plugin, but the same problem persists. For now, I have kept the cache plugin deactivated so you can check the website. I noticed the problem after the last update, but I can’t say if it existed before or not

Thread Starter bica1223
(@bica1223)

5 months, 3 weeks ago

The “jQuery is not defined” error that briefly appeared seems to have been caused also by the Woo Payments plugin. After deactivating the plugin, the error no longer shows up in the console.

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 3 weeks ago

Hello bica1223,

Thank you for your reply.

Thank you for the detailed information and troubleshooting so far.

I’ve tested the WooPayments plugin on my site and didn’t encounter any issues, which suggests that there might be something specific on your site causing a conflict and triggering the JS errors.

To assist you further, could you share a copy of your site’s System Status Report?
You can find it by navigating to WooCommerce > Status, then click Get System Report and select Copy for support.

This will help me get a clearer picture of what might be causing the conflict.
Looking forward to your response. ??

Best regards.

Thread Starter bica1223
(@bica1223)

5 months, 3 weeks ago

` WordPress Environment WordPress address (URL): https://ecoclimatech.ro Site address (URL): https://ecoclimatech.ro WC Version: 9.3.1 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: ro_RO External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 8.1.29 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.17-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Thread Starter bica1223
(@bica1223)

5 months, 3 weeks ago

I receive the same error on the Twenty Twenty-Four theme from WordPress, so I don’t think it’s something generated by my theme.

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 2 weeks ago

Hello bica1223,

Thank you for your reply.

I checked the source code of the website again, and I noticed that certain JavaScript tags are using an obsolete MIME type, “application/javascript.” This might be contributing to the issue you’re experiencing.

To troubleshoot further, I recommend conducting a conflict test by disabling all plugins except WooCommerce and WooPayments. After that, switch the theme to Twenty Twenty-Four and see if the problem persists.

If you’re unable to perform this test on the live site, it’s best to create a staging site to avoid any disruption. You may use the WP Staging plugin to create a staging site.

Let me know if you have any questions.

Best regards.

Thread Starter bica1223
(@bica1223)

5 months, 2 weeks ago

https://test.ecoclimatech.ro/produs/aparat-de-aer-conditionat-daikin-stylish-bluevolution-ftxa35bs-rxa35a-inverter-12000-btu-silver-4/

Same error with all plugins deactivated, the only ones activated are WooCommerce and WooCommerce Payments plus the Twenty Twenty-Four theme.

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 2 weeks ago

Hello bica1223,

Thank you for your reply.

I appreciate your effort in creating a staging site.
I checked the console and noticed some custom JS code running on the site.

Could you tell me where is this code added and what purpose it serves?

Looking forward to your response. ??

Best regards.
Thread Starter bica1223
(@bica1223)

5 months, 2 weeks ago
woocommerce/single-product/tabs/description.php
```
jQuery(document).ready(function($) {

var container = $('.description-container');

var termDescription = $('.term-description');

var readMore = $('.read-more');

// Debugging: check if JavaScript runs

console.log('JavaScript is running!');

// Debugging: Log the heights

console.log('Container height:', container.height());

console.log('Description scrollHeight:', termDescription[0].scrollHeight);

// Use scrollHeight to check if the content overflows the container

if (termDescription[0].scrollHeight > container.height()) {

readMore.css('display', 'flex'); // Force the Read More button to display

console.log('Read More button is shown.');

} else {

console.log('Content does not overflow.');

}

// Expand the content when Read More is clicked

readMore.on('click', function(event) {

event.preventDefault();

container.addClass('expanded');

$(this).hide(); // Hide the Read More button after clicking

});

});
```
This script manages the display of a “Read More” button if the description is too long to be displayed in its container. If the description exceeds the height of the container, the user can click the “Read More” button to view the rest of the text
Thread Starter bica1223
(@bica1223)

5 months, 2 weeks ago

I uninstalled and reinstalled the plugin, and it seems like the error is gone. Odd situation

Thread Starter bica1223
(@bica1223)

5 months, 2 weeks ago

Deprecated: Function is_staging_site is?deprecated?since version 3.3.0! Use in_safe_mode instead. in?/home/r123020ecoc/test.ecoclimatech.ro/wp-includes/functions.php?on line?6085

However, I found another problem. I deactivated all the plugins, and I also changed the theme, but it seems that the issue comes from WooPayments. With WooPayments deactivated, the issue disappears, but when it’s activated, the issue reappears.

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 2 weeks ago

Hello bica1223,

Thank you for your reply.

I uninstalled and reinstalled the plugin, and it seems like the error is gone. Odd situation

That is a strange thing to happen. Looks like a cache problem that was resolved after reinstalling the plugin. I am glad to hear that it is resolved.

The error is_staging_site is deprecated was also reported in this thread a week ago.
The issue was resolved after updating to the version 8.2.1.
Could you tell me which version are you using?

Looking forward to your response. ??

Best regards.

Thread Starter bica1223
(@bica1223)

5 months, 1 week ago

Hi,

After the latest update, I expected the fetch error to be resolved, but I’m still encountering the following issue on the product page:

Error:
Uncaught (in promise) SyntaxError: Unexpected token ‘<‘, “<!doctype “… is not valid JSON

Request Call Stack:
n @ frontend-tracks.js?ver=8.3.0:1
(anonymous) @ frontend-tracks.js?ver=8.3.0:1
(anonymous) @ frontend-tracks.js?ver=8.3.0:1
(anonymous) @ frontend-tracks.js?ver=8.3.0:1

Request Initiator Chain:
https://test.ecoclimatech.ro/wp-admin/admin.php?LSCWP_CTRL=purge&LSCWP_NONCE=0a65b3baee&litespeed_type=purge_all&_litespeed_ori=1
https://test.ecoclimatech.ro/produs/aparat-de-aer-conditionat-daikin-stylish-bluevolution-ftxa35bs-rxa35a-inverter-12000-btu-silver-3/
https://test.ecoclimatech.ro/wp-content/plugins/woocommerce-payments/dist/frontend-tracks.js?ver=8.3.0
https://test.ecoclimatech.ro/produs/aparat-de-aer-conditionat-daikin-stylish-bluevolution-ftxa35bs-rxa35a-inverter-12000-btu-silver-3/null

Request URL:
https://test.ecoclimatech.ro/produs/aparat-de-aer-conditionat-daikin-stylish-bluevolution-ftxa35bs-rxa35a-inverter-12000-btu-silver-3/null

Request Method: POST
Status Code: 404 Not Found
Remote Address: 89.42.218.45:443
Referrer Policy: strict-origin-when-cross-origin

Could you please look into this?

Thank you!

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 1 week ago

Hello bica1223,

Thank you for your reply.

It seems like this is a different issue. The code is expecting a JSON response but is receiving HTML instead.

To troubleshoot further, I recommend switching your theme to Twenty Twenty-Four.
If you haven’t done so already, please disable all plugins except WooCommerce and WooPayments.

Once that’s done, share your latest System Status Report with me so I can check for any other factors that might be contributing to the issue.

Looking forward to your response. ??

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