Analytics tracking isn’t working properly with WooCommerce

  • Resolved thiagoalves2332

    (@thiagoalves2332)


    2 months ago

    Hello, my site is integrated with Google Analytics but the tracking of events isn’t working properly. It just counts the visits to the homepage but not other actions such as add to cart, checkout, etc. What could be the reason? My website is https://possidoniojoias.com.br/

    The page I need help with: [log in to see the link]

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  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @thiagoalves2332,

    Can you confirm all the events are selected on your WooCommerce > Settings > Integration > Google Analytics > Event Tracking, please? Additionally, if you’re in either the EEA, UK or Switzerland regions have you checked you have the consent mode enabled through a plugin like Complianz, or other options as listed here?

    To learn more about this, did you notice this change recently or it hasn’t never fully worked for you? If this was a recent change, can you pinpoint recent changes around that time on your site that could’ve impacted this? Maybe installing or updating a plugin, changing your theme or modifying any settings on your site?

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • Which WordPress, WooCommerce, WooCommerce database, Google Analytics for WooCommerce, and PHP versions are you running?
    • Which theme do you use, and it’s also up to date?
    • Do you use any other third-payment plugins for WooCommerce?
    • Additionally, do you find any errors in your WooCommerce Logs? If so, please share them with us.

    Once we have more information, we’ll be able to assist you further.

    PS: This request was opened in the core WooCommerce forums. Please post your reply as a new thread on the Google Analytics for WooCommerce forums?here. This will help us keep the forums in order and ensure that every request goes to the right place!

    Thanks!
    -OP

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