Mozilla Firefox tracking prevention blocks search

  • Hi Team,

    We’re experiencing problems when we try to use our webshop with your plugin via Firefox.
    Unfortunately, when the “Enhanced Tracking and prevention” feature is allowed on Firefox, your product is completely unusable on the webhop, of course customers can turn it off, but this is a built in feature in firefox and we cannot expect our customers to be savvy in order to make it work.
    I saw on the devconsole if the protection has turned on some kind of javascript is not loaded and this prevents to load the functionality on our site when this Firefox feature has been used.

    What do you think?

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  • Plugin Author Searchanise

    (@searchanise)

    Hi there,

    Thank you for your message.

    We are sorry to know you faced this issues with your app. You are right, it is caused by the latest privacy changes in the Firefox browser, in particular, by the Enhanced tracking protection feature. This feature blocks our app main script because it sets non-essential cookies.
    ?
    As a temporary solution, it is possible to show our widgets correctly on Firefox disabling this feature.

    On our side, we are already looking for the ways to make sure the app isn’t blocked in Firefox and contacting services to make our scripts available when the Enhanced tracking protection feature is enabled, I hope it will be fixed in future updates.

    Please feel free to contact our team again if any additional questions arise, we will be happy to help!

Viewing 1 replies (of 1 total)
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