Hello @pfairclough,
I’m sorry to hear about the trouble you’re experiencing, and I understand how frustrating this must be for you. If you’re having difficulty connecting your client site, it can happen due to main reasons, like plugin conflict, theme compatibility issues, etc. We request you open a ticket with the detailed information so we can investigate the issue further. You can submit a ticket using this link: https://surefeedback.com/support/support-form/.
We truly appreciate your trust in our plugin and are committed to making sure you have the best experience possible. I’m confident we can resolve this issue quickly with your help.
Thank you for your patience, and we look forward to resolving this with you!
Best regards,
Ankush ??