social icons disappeared after update?

  • Resolved nilreb5

    (@nilreb5)


    2 months, 2 weeks ago

    Hi I think the update creates conflict with some themes. I have 30+ posts without the gallery and they are ok. I disabled, cloudflare, minify and other plugins to test. Only when I remove the (shortcode) gallery from my post, the social icons come back. I can probably fix the social icons but other sites using the gallery might be affected as well.

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  • Plugin Support Jasmine

    (@hyenokian)

    Dear @nilreb5,

    Thank you for the topic.

    To assist with investigating the issue, please provide the following details:

    1. The version of the Gallery plugin.
    2. The PHP and WordPress versions you are using.
    3. The name of the WordPress themes you are using when getting this case.
    4. Some screenshots that illustrate the problem you are experiencing.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @nilreb5,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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