Dynamic preview not loading

  • Resolved shakensoul

    (@shakensoul)


    2 months, 2 weeks ago

    Was using the decorator plugin on a website without any issue. Migrated to a new server and after that the dynamic preview is not loading properly.

    1. Deactivated/Reactivated the plugin
    2. Deleted/Reinstalled the plugin
    3. Deleted plugin, Deleted database entries, reinstalled plugin
    4. Deactivated all plugins, checked with default Twenty Four theme

    But still the preview does not load. What could be the issue.

    • This topic was modified 2 months, 2 weeks ago by shakensoul.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter shakensoul

    (@shakensoul)

    Screenshot of customiser page

    https://www.imghippo.com/i/DuMnG1725772162.png

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @shakensoul ,

    Greetings from WebToffee Support!

    Thank you for reaching out and sharing the details of the issue.

    It seems that the problem could be related to missing or corrupted data from the database after the migration, which might be causing the preview not to load properly.

    To help us investigate further, could you please share your WooCommerce System Status report? You can generate this report by navigating to WooCommerce > Status > Get system status report. This report will provide essential details about your site environment and configurations.

    Once you have the report, you may share the information with us through this link, and we’ll assist you in troubleshooting the issue.

    Looking forward to your response.

    Thread Starter shakensoul

    (@shakensoul)

    Submitted ticket 72293. Thanks.

    Thread Starter shakensoul

    (@shakensoul)

    Support helped to resolve the issue, had an issue with the PHP options and settings due to which HTML version was not loading.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.