Facebook bot can’t get feed

  • Resolved dorakappou

    (@dorakappou)


    2 months, 2 weeks ago

    Hi,
    Since Aug. 29, we’re having trouble getting the feed to upload to Meta/Facebook.
    The message reported at Meta is:
    Feed failed to upload
    Fetching the feed from the HTTP server resulted in an unauthorized error. Make sure Meta can access this feed and try again.

    The fatal errors regarding your plugin are:
    1. Uncaught ValueError: Cannot create element with an empty name in /wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php:1394
    2. Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /wp-content/plugins/woo-product-feed-pro/includes/Classes/Cron.php:124

    Additionally, when the Meta bot tries to get the feed, a 500 error is returned. From the logs:
    69.171.231.4 – – [06/Sep/2024:16:14:07 +0300] “GET /wp-content/uploads/woo-product-feed-pro/xml/4fKTWEVNgDtV2cSAwf20gbE18xufx5WQ.xml HTTP/1.1” 500 – “-” “facebookexternalhit/1.1 (+https://www.facebook.com/externalhit_uatext.php)”

    We’ve tried using different php versions and different versions of your plugin, but the result remains the same. Wordfence firewall is disabled. Hosting company says they’re not blocking the bot and in fact, other sites we have on the same server can provide access to their feeds with no problems.
    Any ideas on what can be done to fix this?

    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @dorakappou,

    1. Uncaught ValueError: Cannot create element with an empty name in /wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php:1394

    –This error happens when a value is null or empty. Do you have a product or description/one of your fields that are empty?

    Same with the 2nd error, it’s expecting something but it’s returning null/empty

    Please pass on your debug log, and ensure that your WP Cron is enabled: adtribes.io/knowledge-base/send-your-debug-log-to-support/

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.