Critical Error with NextGen Gallery v 3.59.4

  • Resolved hobeika

    (@hobeika)


    2 months, 2 weeks ago

    I currently have the NextGen Gallery plugin disabled, but it was causing a critical error on the website (see screenshot here).

    To troubleshoot, I disabled all plugins, and re-enabled them one by one to determine that it was the Next Gen Gallery plugin causing the issue. The website currently runs v 3.59.4.

    The website was running PHP version 8.2, so I also tried changing the PHP version to both 8.1 and 8.3 to see if that made a difference, and it didn’t.

    Any suggestions? As mentioned, I have the plugin disabled so that it doesn’t shut down the entire website, so I apologize if that makes it difficult to troubleshoot.

    Thank you for any assistance you might be able to provide!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter hobeika

    (@hobeika)

    An update: after further testing, the issue seems to have been an incompatibility between the NextGen gallery plugin and the latest release of the Avada builder plugin. They just released a patch today, and when applied, it seems to have fixed the issue and the gallery plugin is no longer causing the critical error when activated. Marking as solved.

    Hi @hobeika,

    I’m glad to hear you got that sorted, and thank you for taking the time to let us know. If you’d like more help with using NextGEN Gallery, please feel free to reach out.

    Thanks!

    I have the same issue, did all the same things (PHP, versions, disabling all plugins and activating one-by-one). it’s NextGEN triggering a fatal error. But I am not using the Avada plugin. I am using Gutenberg, and haven’t made any changes to the page at all. When I try to activate the newest version of NextGEN, I get this: “Plugin could not be activated because it triggered a?fatal error.”

    Hi @michelemj,

    I’m sorry for the delayed response,

    I understand how frustrating this issue must be. Could you please try deactivating all plugins, including the NextGEN Gallery. Once plugin have been deactivated, please re-activate the NextGEN Gallery first. Once it’s activated, start reactivating the other plugins one by one to see if a specific plugin might be causing the conflict.

    Just be sure to back up your site first or test on a staging environment if possible!

    Let me know how it goes.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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