“Cannot read properties of undefined (reading ‘get’)”

  • I keep getting that error when I drag and drop a video. I never got it before I did the do-release-upgrade on my Ubuntu server that I have WordPress on it.

    Tried bots to help me by they can’t help.

    When I drag and drop a video on WordPress just as it get’s done pops up this error and then it puts a line though where the video would go.

    “Cannot read properties of undefined (reading ‘get’)”

    Any one know how to fix this I been trying for hours. It use to work before I updated the Ubuntu.

Viewing 6 replies - 1 through 6 (of 6 total)

  • A couple of questions
    1) Are you using the block editor? Or another page builder?
    2) Does it work if you embed the video?

    Thread Starter RaymondDay

    (@raymondday)

    I guess it’s the block editor how do I know. But I can move lines and photos and videos up or down the text.

    I don’t know what embed means. I can pick upload video and same as if I drag and drop it.

    I could do this a lot but now can’t only after I upgraded Ubuntu with a do-release-upgrade command and rebooted. Just as the video is about to get done it pops up that error.

    Just put a screen shot on my google photos if a link will work in here. the upper part is were the video would go but you can see the error the pops up in the bottom left corner just as the video is done it don’t upload and get this error for a few sec.

    Did Chat GPT for help and I did lots to fix it but none work. Chat GPT starts to repeat it’s shelf telling me to do the same things that don’t work.

    That’s why I posted here for help

    Yes that is the block editor ??

    A couple of possible issues

    1. File format incompatibility: Ensure the video file is in a format supported by WordPress, such as MP4, WebM, or OGV
    2. File size limitations: Check if the video file exceeds the maximum upload size allowed by your WordPress installation or hosting provider
    Thread Starter RaymondDay

    (@raymondday)

    It is in MP4 and I got the php size so it don’t give any error like that.

    I tested it again today and got the same error. I did this all most every day before no problem.

    To get the video in there I use WinSCP and then the plug in Media Sync and can said upload video from Media library then. That works. But I like to just drag and drop it like I all ways did before.

    Thread Starter RaymondDay

    (@raymondday)

    Can drag and drop a video that is about less then 10000G in size and it works but ones over that I guess about when they upload about 10000G it pop’s up that error:

    “Cannot read properties of undefined (reading ‘get’)”

    Then disappears.

    Then the video never gets uploaded.

    • This reply was modified 2 months, 2 weeks ago by RaymondDay.
    Thread Starter RaymondDay

    (@raymondday)

    It must be the “do-release-upgrade” because I have WordPress in stall on another server that I never did the “do-release-upgrade” on and it’s all updated besides the do-release-upgrade and I tested dragging and dropping a 8 min. video on that and it works. I did a test back on my main WordPress and I still get this “Cannot read properties of undefined (rading “get”)

    I guess some Ubuntu update will fix this but it has not yet.

    • This reply was modified 1 month, 2 weeks ago by RaymondDay.
Viewing 6 replies - 1 through 6 (of 6 total)
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