• Resolved saniat

    (@saniat)


    Hi,

    Currently on the provided product page the price range is wrong. I want to display the lowest price as same as variation price similarly with the highest price. Right now both values are incorrect which create confusion for the client.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Stef

    (@serafinnyc)

    Hello @saniat can you go into the backend of that product and grab some screenshots so we can see your settings. Specifically General and then inside each variant. Thanks

    Thread Starter saniat

    (@saniat)

    Stef

    (@serafinnyc)

    Thanks for that @saniat it appears something is overriding the sale price somewhere. Can you check any sort of discount app? I should also state that I see WP File Manager added, so has any custom code been added as well?

    • This reply was modified 2 months, 3 weeks ago by Stef.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @saniat,

    Thank you for sharing further details on this. Are you able to clarify if the sale prices are not showing on your variable products? From my end, I was able to notice the sale prices showing as displayed here: https://snipboard.io/XBLA7n.jpg.

    Looking forward to your reply.

    Thread Starter saniat

    (@saniat)

    Hi,

    Thank you for the response, The variable prices are showing but the top price range is incorrect the lowest price should be 95 and highest should be 375, but this is showing incorrect as you can see in the price range.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @saniat,

    Thank you for the update.

    To troubleshoot this further, I recommend?running a conflict test?to rule out any possible plugin or theme conflicts.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    If the issue persists, please share a copy of your site’s System Status to understand your site setup. You can find it via?WooCommerce → Status → Get system report → Copy for support. Once you’ve done that, you can paste the text in?https://gist.github.com. After that, you can paste the Gist link here in your reply.

    I hope that helps! Let us know once you have done a conflict test!

    Stef

    (@serafinnyc)

    Hey again @saniat as I stated earlier you have a discount app or custom code somewhere that is discounting the item even further. For instance in your sale price you have $375 but on the front end it’s showing $341.25 so that means there’s a discount app that’s taking even more % off of that sale price. You need to go and deactivate the app or remove the code that is causing this further discount.

    WooCommerce would not cause this issue. Please find that app or send us a system report so we can find it for you.

    Make sure you have thoroughly looked thru any custom code in your theme or a code app. Thanks

    Thread Starter saniat

    (@saniat)

    It was a plugin conflict, Currency Switcher was the problem. Thanks for the help!

    Stef

    (@serafinnyc)

    Awesome sauce @saniat glad you found it. Let us know if you need anything else.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @saniat,

    Glad to know that you’ve found the conflicting plugin.

    I will mark this thread as resolved. Should you have further inquiries, kindly?create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review?here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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