subscribe form is a mess

Thanks for your message!

To begin, our demo is using quite an old version of our plugin that doesn’t have the latest features. It also uses a customised version so we’re looking at the best way to update this to keep it up to date from now on.

About the issue you’re experiencing, since we’re unable to replicate it, and it is working fine on our end, it looks to be theme related. Since there are thousands of themes out there, it’s not possible to support them all out of the box, especially since many have their own styling and variations.

Could you navigate to Newsletters > Configuration and scroll down to Theme, Scripts & Custom CSS. Change the “default” to “default2”.

If that doesn’t work, revert back to default, and let us know. We’ll see what we can do, though most likely it will require optimisation for your theme.

• This reply was modified 2 months, 4 weeks ago by Tribulant Software.

That’s possible that your plug-in is actually bug free.

For this one https://imgur.com/4z5Sgme what’s the point of consent in drop down menu when the subscription is already approved once the user click on the link in the confirmation email?

• This reply was modified 2 months, 4 weeks ago by nilreb5.

I would say that in case a subscriber wants to amend his consent to no longer consent. It can happen and it’s important to have it there. It also proves to them that they consented.

We recommend that Consent be set to the Field Type: Checkboxes. That way, there’s only a checkbox to tick or untick.

Set the Field Options to something like: “I give Company-Name-Here permission to collect and use my data submitted in this form.”

Validation: Not Empty.

Let me know if the above helps.

The problem with it is that it’s unticked by default and the subscriber has already clicked the consent link and can receive newsletters.

btw, I tried radio, checkbox and drop down with validation not empty

there’s also a hide option?

for the form, it had someone fix it because it’s theme issue as you say. Why not make it like converkit, no template issue regardless of theme, just a wizard to change colors.

• This reply was modified 2 months, 4 weeks ago by nilreb5.
• This reply was modified 2 months, 4 weeks ago by nilreb5.

To clarify what I meant: when subscribers go to manage subscription, the consent is not ticked. but didn’t they already consented when they clicked the link in the confirmation email? If so, that button or checkbox should be ticked.

Is there a way to do this? does the subscribe form also need the consent option to do this?

Sorry for the delay! Sorry about the theme editing also. We hope to improve that in the future.

The consent field, regardless of what type it is (checkbox, radio, dropdown) should be selected by default when the user checks his manage subscription page. We tested both our lite and paid version and it worked on our end. We even tested with a custom field and it worked as well. Something may be affecting this functionality on your website specifically, unfortunately. We are not sure what is causing this. Could you send us a screenshot of the WordPress admin page of that custom field?

If you haven’t been using our plugin for a while and don’t have much data, perhaps you could deactivate it, delete it, then remove all database tables manually and reinstall our plugin. Deleting our plugin from the Plugins page doesn’t remove all data, as of now.

The consent field, regardless of what type it is (checkbox, radio, dropdown) should be selected by default when the user checks his manage subscription page.

when the user confirms the email, it should be automatically checked?

is the consent form also required in the subscribe form for this to work?

thanks

That is correct. It should be working like that. In our tests, it works with both required and not required states. About your second question, if you use the manage subscription shortcode, by default, in the profile tab, it shows the consent field and that works well. And, it would not matter if the consent field is a required field or not, as when users have consented, it will be checked by default.

You could also open a ticket on our website if you’d like to provide more details: https://tribulant.com/support/

I added this style in the subscribe form area. It’s just necessary for the plugin. Otherwise the form looks either too small or all over the place for some reason.

I have the Newsletter lite installed on my staging server. Did you remove some features on the free version? The config is slightly different. I can no longer add at least one extra field, while on the older one, I was able to.

thanks

Your signup form looks great! We encourage our clients to customize it the way they’d like and you can use CSS for that. Themes can affect the way our forms look and that’s normal.

About the features. We added new features actually in the Settings of a Subscribe Form. Both free and paid versions. We fixed a few issues too. Have a look at the changelog and see if one of those may have caused a change in your form. Perhaps one of the issues we fixed is now showing something you had there that wasn’t showing before, for example.