• Resolved Andrew Comb

    (@tecazwebdev)


    I am unsure if it’s an incompatibility with another plugin but 1.134.0 spontaneously stopped working with our site, all UX elements render blank.

    I solved the issue by rolling back to 1.133.0, not an ideal fix. Oddly it’s working fine on our other sites.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @tecazwebdev. And you’re correct, rolling back certainly isn’t an ideal fix. Given it sounds like this happens with only one of your sites, please share the following and we can investigate further:

    1. Your Site Health information. You can use this form to share privately if preferred.??
    2. If you try to update once more, does the same occur? I ask in the event that something went wrong during the last update.
    3. After updating once more, should the same occur, please share any browser console errors that appear when checking from a Chrome browser incognito window.

    Let me know if you have any questions with the above.

    INOOVA

    (@inoova)

    Same Topic here with a lot of 404 errors in the Console

    https://www.dropbox.com/scl/fi/2en3bgc3npeifk0ux02s5/error.png?rlkey=66mbuafl0ymqa592r5n0883i2&dl=0

    • This reply was modified 3 months ago by INOOVA.
    Plugin Support James Osborne

    (@jamesosborne)

    @inoova If you’d like to open an individual support topic we can communicate with you from there. Please also share your Site Health information so we can perform some checks, and inspect any common plugins. Thank you!

    Thread Starter Andrew Comb

    (@tecazwebdev)

    Ok sorry about the slow reply.

    1. Submitted via the form
    2. Curiously yes, but this is where it’s very odd; I updated it again, and it still fails, however it only fails on Firefox, it’s working fine in Chrome. All the other sites work correctly in Firefox .
    3. While I am getting some font issues in Chrome, in Firefox I do see one error I can’t see in Chrome:

    Uncaught SyntaxError: missing ) after argument list

    (Deleted, no longer relevant

    • This reply was modified 2 months, 4 weeks ago by Yui.
    • This reply was modified 2 months, 4 weeks ago by Andrew Comb.
    Thread Starter Andrew Comb

    (@tecazwebdev)

    Ok it looks like it was a nasty browser caching issue on Firefox, as I logged in in incognito mode, and it worked fine. So I purged the browser cache completely, restarted the browser, and now it seems to be working fine.

    Looks like it was just a browser caching issue!

    Plugin Support James Osborne

    (@jamesosborne)

    Nice find @tecazwebdev. Appreciate the update. If you run into any further errors or if you have any Site Kit related queries, be sure to get in touch.

Viewing 6 replies - 1 through 6 (of 6 total)
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