WooCommerce Failures

  • Resolved DJA_440

    (@dja_440)


    2 months, 3 weeks ago

    Hi, i’m new to this SMTP plugin and need some help. I have a shop set up and when a new order is placed the email confirmation goes to the customer with no issues however when sending the email notification of a new order to the shop owner this fails. When i click “details” it simply provides a pop up box with “This email has empty body”. Test emails are fine, emails sent from the site contact forms are fine so seems to be isolated to WooCommerce? Help please!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @dja_440

    Hope you are doing well.

    Thank you so much for reaching out to us and explaining your concern. In light to above mentioned issue we would suggest you to try unchecking Prevent?plugins?and?themes?from changing this by going to Post SMTP Settings> Message tab> From Email Address.

    We believe this will resolve your issue. Feel free to reach back if you have any other questions or concerns.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter DJA_440

    (@dja_440)

    Thanks for the speedy reply. On checking i can confirm this is already unchecked, unfortunately…

    Thread Starter DJA_440

    (@dja_440)

    Maybe worth an update, but on checking the failed email is set to be “multipart / alternative”. I’m not sure why this is and would need to investigate however with other plugins this has never been an issue. Could this prevent this sort of issue?

    Thread Starter DJA_440

    (@dja_440)

    OK…. CHanged the setting in Woo to be HTML rather than multipart / alternative and things seem to have sent OK and the formatting looks good both to the customer and the merchant.

    NO idea why it was set to multipart/alternative nor why if it is set to multipart it will fail but hopefully this can help others or your knowledgebase. Updating tags.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @dja_440

    Hope you are doing well.

    Thanks for updating us. Could you please confirm if you are using current updated version of our plugin i.e, 2.9.8 ?

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter DJA_440

    (@dja_440)

    Hi, yes confirmed as running 2.9.8.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @dja_440

    Thanks for confirming. We hope that Post SMTP is working smoothly on your end.

    Should you face any trouble feel free to open a new thread with us.

    Thanks and regards,
    Support Team – WP Experts

Viewing 7 replies - 1 through 7 (of 7 total)
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