Stripe Payment Method Issue

  • Resolved gpourbaix

    (@gpourbaix)


    2 months, 3 weeks ago

    Hello,

    I’m experiencing an issue with two new subscriptions.

    Both clients subscribed in July. We offer a seven-day free trial, and after the trial period, the subscription successfully activated and the transactions were processed without any issues.

    However, this month, I encountered the following error for these two subscriptions:

    “The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first.”

    Could you explain why this happened?

    How can I process the payment without asking my customers to renew their subscriptions, considering they just signed up?

    Additionally, how can I prevent this from happening in the future?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello @gpourbaix

    Thank you for using our plugin

    As per your query there maybe some possibilities which we are sharing,

    If you are using pro version of the plugin, than check for the latest version, if not update it with the latest version which 2.4.5

    Another thing can be due to the use of 3D card from user end,

    Only these two possible things can be as of now,

    Thank you!

    Thread Starter gpourbaix

    (@gpourbaix)

    Hello,

    I’m not using pro version and it’s not about 3D secure because it’s clearly indicated in stripe dashboard when 3D secure is not complete.

    Stripe made it very clear : the request made by the plugin was invalid as you need to attach the PaymentIntent to the customer before using it.

    How can I process the payment without asking my customers to renew their subscriptions, considering they just signed up?

    Additionally, how can I prevent this from happening in the future?

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Our backend team is working on that part and team has almost find the solution on same issue and we are working on to release new update in this week for free version plugin so you need to wait for this week

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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