Cant login without an email address

  • Resolved wpnub23

    (@wpnub23)


    3 months ago

    I have been asked to create a support ticket portal that is 100% anonymous where people can voice their complaints or concerns about the company (this is for employees).

    For this to by anonymous it means that on the user creation it cant have an email address registered to it.

    So i’ve taken away that from the registering process which is completely fine, however, anyone that logs into the site without an email address attached to their account, cannot see the support candy main page to put a ticket in etc, what happens is they get caught in a login loop where the support candy page [supportcandy] just keeps asking them to log in.

    But if I add an email address to the login (via the wordpress admin dashboard in users) then they can log straight in and register a ticket.

    Is there any way around this? I need this to be able to be 100% anonymous, so having an email against it just isn’t an option.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Thanks for contacting us. I hope you are doing well.

    It is not possible to create anonymous tickets in SupportCandy. Users need to insert their email and Name while creating the ticket. We have a guest ticket feature but it also need email to create ticket.

    Thank you.

    Thread Starter wpnub23

    (@wpnub23)

    Thats annoying. I’ll see if i can find another plugin. I desperately need to be able to make an anonymous ticket portal that allows for responses.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.