Emails not received by Gmail addresses

  • Resolved robertad92

    (@robertad92)


    3 months ago

    Hello,

    I am experiencing an issue with the Easy WP SMTP plugin on my WordPress website, which is affecting email delivery to Gmail addresses.

    I have several contact forms on my site configured to send emails to Gmail account.

    I recently inherited this site from a previous agency, and I am using the plugin with the configurations they had set up. Here are the current settings:

    Mailer: Other SMTP
    SMTP Host: sgvps.net
    Encryption Type: SSL
    SMTP Port: 465
    SMTP Username: [email protected]

    When I send a test email using the plugin there are no error messages reported, indicating that the email should have been sent successfully. However, despite the lack of any errors, the test emails are not being delivered to any of the Gmail addresses I have tested. The emails do not appear in the inbox or the spam folder.

    On the other hand, when I use a Yahoo email address, both the test emails and the messages sent from the contact forms are delivered without any issues. This suggests that the problem might be specific to Gmail addresses.

    Could you please help me identify the cause of this issue and provide a solution?

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @robertad92,

    Thanks for reaching out! It sounds like the emails are being delivered, but either Gmail is rejecting them or flagging them as spam, or they aren’t leaving the SMTP server. I’m leaning more toward Gmail rejecting them.

    Try running a test email to Mail-Tester.com to see what their scanner says about the email. It may be that your sending IP is on a blacklist or might be missing necessary DNS entries to authenticate your email. Mail-Tester may be able to identify the problem.

    In the meantime, you can also try switching to another mailer temporarily. Check out this section of our site. It walks through each mailer we support and includes the benefits of each: https://easywpsmtp.com/categories/docs/mailers/

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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