WP mail SMTP ERROR WITH ICLOUD custom mail domain setup

  • Resolved hsjsh92

    (@hsjsh92)


    6 months, 2 weeks ago

    Versions:
    WordPress: 6.6.1
    WordPress MS: No
    PHP: 8.3.6
    WP Mail SMTP: 4.1.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: smtp.mail.me.com
    Port: 587
    SMTPSecure:    tls
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
    Apache.mod_security: No

    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

    SMTP Debug:
    2024-08-21 17:28:38 Connection: opening to smtp.mail.me.com:587, timeout=30, options=array()
    2024-08-21 17:28:38 Connection: opened
    2024-08-21 17:28:39 SERVER -> CLIENT: 220 iCloud SMTP - st43p00im-zteg10063401.me.com 3.8.5 (2423BSE4-266592301aa0)
    2024-08-21 17:28:39 CLIENT -> SERVER: EHLO rotanya.com
    2024-08-21 17:28:39 SERVER -> CLIENT: 250-st43p00im-zteg10063401.me.com250-PIPELINING250-SIZE 28319744250-ETRN250-STARTTLS250-ENHANCEDSTATUSCODES250-8BITMIME250-DSN250-SMTPUTF8250 CHUNKING
    2024-08-21 17:28:39 CLIENT -> SERVER: STARTTLS
    2024-08-21 17:28:39 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
    2024-08-21 17:28:39 CLIENT -> SERVER: EHLO rotanya.com
    2024-08-21 17:28:39 SERVER -> CLIENT: 250-st43p00im-zteg10063401.me.com250-PIPELINING250-SIZE 28319744250-ETRN250-AUTH LOGIN PLAIN ATOKEN ATOKEN2 WSTOKEN WETOKEN250-ENHANCEDSTATUSCODES250-8BITMIME250-DSN250-SMTPUTF8250 CHUNKING
    2024-08-21 17:28:39 CLIENT -> SERVER: AUTH LOGIN
    2024-08-21 17:28:39 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2024-08-21 17:28:39 CLIENT -> SERVER: [credentials hidden]
    2024-08-21 17:28:39 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2024-08-21 17:28:39 CLIENT -> SERVER: [credentials hidden]
    2024-08-21 17:28:39 SERVER -> CLIENT: 535 5.7.8 Error: authentication failed
    2024-08-21 17:28:39 SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed
    SMTP Error: Could not authenticate.
    2024-08-21 17:28:39 CLIENT -> SERVER: QUIT
    2024-08-21 17:28:39 SERVER -> CLIENT: 221 2.0.0 Bye
    2024-08-21 17:28:39 Connection: closed
    SMTP Error: Could not authenticate.
Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @hsjsh92,

    Thanks for reaching out, and I apologize for the inconvenience caused! The error you encountered seems to suggest an issue with your SMTP credentials. Please follow their guide carefully to ensure that you’re using the correct credentials, and then try again.

    If you’re still encountering the same error after this, please get in touch with your email provider, providing them with the debug log. They should be able to assist you further.

    In the meantime, you may also consider configuring an alternative mailer on your site.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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