Payments fail with WooCommerce Subscriptions

  • Resolved wattsyourwebsite

    (@wattsyourwebsite)


    3 months, 1 week ago

    I found the plugin working basically with woocommerce, which is easy and great to setup.

    BUT: When using woocommerce subscriptions as soon as we installed Mailchimp for WooCommerce, the payment process for recurring subscriptions failed for every one. Once I deactivate Mailchimp for WooCommerce the payments starting working again.

    We have

    Woocommerce 9.0.2
    Woocommerce Subscriptions 6.4.1
    Mailchimp for WooCommerce 4.2.1

    Is this a known conflict?
    Tania

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @wattsyourwebsite, thanks so much for reaching out. At the moment it is not a known conflict but we’ll be testing a few things on our end to see if can replicate the issue.

    Plugin Support Jordan Rich

    (@builtbyjordan)

    @wattsyourwebsite From recent testing, we didn’t come across any conflicts, WooCommerce subscriptions should sync orders as normal to Mailchimp. Could you provide us with a bit more details such as the store URL, example order ids as well as any error or logs that shows the failure. Also which payment provider is in use? These details may help us get closer to finding a resolution.

    Plugin Support khungate

    (@khungate)

    Hi @wattsyourwebsite we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
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