[cusrev_all_reviews] no longer working after latest update

  • Resolved sabineblume

    (@sabineblume)


    3 months, 1 week ago

    I use have been using the following shortcode on a dedicated review page, but after the latest update (5,59.0) it just shows 0 reviews: [cusrev_all_reviews sort=”DESC” sort_by=”date” number=”-1″ show_summary_bar=”true” show_products=”true” inactive_products=”false” show_replies=”false” show_more=”20″ min_chars=”0″ avatars=”hidden”]

    I tried the basic shortcode: [cusrev_all_reviews], but this also comes back with 0 reviews. My live site (which hasn’t been updated to the latest version) works fine still.

Viewing 9 replies - 1 through 9 (of 9 total)

  • I had the same problem. Rolled back to previous version 5.58.2 – fine now.

    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for reporting this issue!

    We tried the shortcode example that you shared on our test site but it worked fine. As the next step of troubleshooting, can you please activate a debugging log on your site and check if there will be any errors in the log?

    Please see this article about enabling debugging: How to Enable Debugging in WordPress

    Thread Starter sabineblume

    (@sabineblume)

    I activated the debugging log, but the newest error that comes up is from November 9, 2023. No other errors. I did do some more testing though. My current live site and staging are created with Elementor (pro) and Hello theme. I have a different staging site which doesn’t use Elementor or Hello theme and this site works just fine with the newest version of your plugin. That being said though, I deactivated all plugins except Cusrev for testing purposes and the issue remained. I also switched themes, but the issue remained.

    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for sharing additional details!

    Could you please reproduce the problem on your staging site and share URL of the page where we can check it?

    Thread Starter sabineblume

    (@sabineblume)

    Yes, hereby: https://staging7.dazzlingdaisies.com/customer-reviews/ As you can see it comes back with 0 reviews as where my live site (which has not been updated to the liver version) shows: https://dazzlingdaisies.com/customer-reviews/

    Plugin Support pistachio6321

    (@pistachio6321)

    Great, thanks for sharing the URLs!

    I see that the page is created with Elementor. Could you please temporary deactivate Elementor on your staging site and check if reviews will appear after that? It would help to confirm the root cause of the issue.

    Thread Starter sabineblume

    (@sabineblume)

    I already tried the following and it didn’t solve the issue:

    • Deactivating Elementor (and Elementor Pro)
    • Switching themes from Hello to Twenty Twenty Four
    • Deactivated all other plugins except Cusrev and Woocommerce

    Like I mentioned in the previous message, my live site and staging site are made with Elementor and Hello theme and have this issue. However, my other staging site is made with Shoptimizer theme and without Elementor and this one works fine with the recent update. So it seems like it has to with Elementor, but deactivating it doesn’t solve the issue.

    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for sharing additional information.

    Could you please get in touch with us for next steps of the troubleshooting here: https://www.cusrev.com/business/contact-us.html

    Plugin Support pistachio6321

    (@pistachio6321)

    The problem was resolved in the version 5.59.3

Viewing 9 replies - 1 through 9 (of 9 total)
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