Debug Event – Can not figure out what it means

  • Resolved swandrivein

    (@swandrivein)


    3 months, 1 week ago

    Hi. I have a debug event that has very limited information. I cannot figure out what form is failing. The event is as follows:

    CONTENT:
    Mailer: Other SMTP
    SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: Relaying disallowed as [email protected]
    SMTP code: 553

    SOURCE:
    WPForms
    /var/www/wp-content/plugins/wpforms/src/Emails/Mailer.php (line: 563)

    Any advice is greatly appreciated. Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @swandrivein,

    It sounds like the SMTP server you’re connecting to is not accepting emails from the address you’re sending From. In most cases, the SMTP server will only accept emails From the address assigned to the SMTP account. For instance, if your SMTP account is under [email protected], you will only be able to send emails From [email protected].

    Check the From address that your emails are being sent from and make sure they are using the same address you’re connected wtih. You can also force them to use the From address in WP Mail SMTP by checking the Force From Email option: https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/#from-email

    That will force all of your emails to use the From address you’ve configured in WP Mail SMTP.

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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