• Resolved quadlayers

    (@quadlayers)


    Hello team

    I’m experiencing an issue with scheduled actions on a site hosted on Cloudways. The actions have accumulated significantly after a mailchimp sync, and they are being triggered at a rate of only one per second.

    There are more than 55000 past due actions accumulated. I’ve deactivated all plugins and switched the theme to Storefront, but the issue persists.

    https://snipboard.io/jxZ1MY.jpg

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    Hi @quadlayers thanks for reaching out. By chance have you run across this information in our Wiki to help out with situations like these? https://github.com/mailchimp/mc-woocommerce/wiki/Advanced-Queue-Setup-In-CLI-mode. Let us know if you still have any trouble, happy to investigate further.

    Plugin Author ryanhungate

    (@ryanhungate)

    Just to piggyback on what Kyle said, if you’re running into a problem and want to try to get records to sync faster, you can also use the --force option to get it to work. This is one of those situations where you might really need to consider a high performance action scheduler setup if you have lots of jobs in the queue that are not being handled properly. The documentation is on that wiki he mentioned too.

    Plugin Support khungate

    (@khungate)

    Hi there, we just wanted to check back with you to see if this was still an issue. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Thread Starter quadlayers

    (@quadlayers)

    Hello @khungate


    I’m unable to tell you if the issue has been fixed

    It took two days to finish the scheduled actions and can’t risk to generate this issue again by running a new mailchimp sync

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.