Automatic status change after payment

Hey there, @viktor8! Thanks for contacting us. I’m happy to help you.

Are your products both virtual and downloadable?

Can you also please confirm which plugin you use as a payment gateway?

Do you have any plugins or custom code that affect the order’s status?

Looking forward to your reply.

Have a wonderful day!

Hello @viktor8 I think your theme has a custom script in it. Have you tried reaching out to TemplateMonster or read thru the documentation of that theme. Some of these premium themes have various items that can make this happen.

Your WayForPay app for payment gateway doesn’t have any settings as I can. So it won’t be that. I believe it’s coming from your theme or one of the Jet apps you have added as well.

Note that we do not support premium themes in this forum per forum terms. You will have to reach out to their support.

Hello @carolm29!

All products are physical. Virtual and downloadable – absent.

WayForPay Payments WooCommerce Payment Plugin https://github.com/wayforpay/Word-Press-Woocommerce . I contacted the plugin’s support team, they forwarded it to you.

There are no plugins that affect the status of the order.

Congratulations @serafinnyc !

Thanks for the answer! I will additionally contact them!

Hi @viktor8

Since you are using the WayForPay Payments WooCommerce Payment Plugin and no other plugins or custom code affect the order status, I recommend checking the settings or code within the WayForPay plugin itself.

There should be an option or code interfering with setting the default order status after a successful payment. The best way to determine this is to add a default payment method like Cash on Delivery or Direct Bank, make a test order and check how the order status works.

If you can’t locate this setting or code, you may need to contact WayForPay’s support team again for further assistance.

In addition, since @serafinnyc suggested that your theme might have a custom script affecting the order status, it could be beneficial to reach out to your theme’s support team as well.

Let us know if you need further assistance. We’re here to help!

Hello!

The problem is still relevant.
Tech support WayForPay recommended to contact you.
The support of TemplateMonster replied that everything is fine from their side, there are no blocks.

WooCommerce remains…

There are 3 payment methods installed on the website. When completed by standard payment methods, the order is placed in the “Processing” status, as it should be.

WayForPay payment – returns the status “Successful” and automatically transfers the order to the status “Completed”. This leads to the fact that the store administrator does not receive an email, and it is not at all visible that the order has been processed.

What other options will there be so that after successful payment the order will be in the “Processing” status?!?

Hi @viktor8,

Thanks for further details on this issue.

In WooCommerce, the order status automatically changes to ‘Completed’ when payment is successful, for virtual and downloadable orders only. As you mentioned that your site does not have any virtual or downloadable products, this makes it unusual.

In that case, did you already have the chance to run a conflict test by switching to a default theme (like Storefront) and only have WooCommerce and your payment gateway as the only active plugins?

If not, I recommend you follow the steps outlined here and make test orders to see if the issue persists.

Let us know how this goes.

Hi @viktor8

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks!