The plugin does not correctly determine the currency by geo

Hello @lisa4r,

When you try to switch the currency from the switcher, does it work correctly?
Also, could you please share your website’s link?

Regards,
Andrés

I don’t use forced currency switching, only by geo.

https://creatoomtest.ru/

Thanks for the quick response

• This reply was modified 3 months, 2 weeks ago by lisa4r.

@lisa4r, please remove your private information and update your password immediately. This is a public forum and there is not way to protect that information.

this is not admin access, it’s just a user profile

I just visited your website and it seems to be working fine for me. I’m based in Spain and it displays USD correctly:
https://prnt.sc/Sz0PPkEr4mRR

sometimes it shows correctly, but when you log in it often shows it wrong. try to log in with the email I specified or register with any of yours please.

I just did this test. For convenience, I put the country in the title https://prnt.sc/vsBdhUeuUNTj

Unfortunately, I still can’t reproduce it even after creating an account and log in:
https://prnt.sc/Eht2eJGJGV-7

Got it, but there is a problem on my side. Could you direct me, what could be the problem, maybe the problem is in cookies or something else? Is there a way to see at what stage the plugin determines the location and substitutes the currency? Have other users never encountered such a problem?

@lisa4r, we haven’t had a similar report so far. According to your notes, I would say that it may be related about how you are trying to test the georedirection as it seems to be working fine in our end. Have you received reports from clients in the actual countries?

Otherwise, you can also consult our documentation and public hooks available in order to achieve a tailored solution:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/wcml-hooks-reference/

• This reply was modified 3 months, 2 weeks ago by Andrés Cifuentes.

Thank you for your answers, I will continue to deal with the problem, thanks for the link. Yes, we asked our clients from Uzbekistan to test, they encountered the same problem.

In that case, I can may consider cache, do you have any cache plugin/system installed in your website?Also, would you be able to replicate the issue on this sandbox?

Thanks for this opportunity, yes I can reproduce the problem here too.

https://prnt.sc/qU4G4eugILay https://prnt.sc/pTpbAvMAfHT0 https://prnt.sc/qU4G4eugILay

I am testing from Russia, not using VPN. As you can see, there are different currencies on the store’s main page, but euros are displayed inside the product card, although rubles are set in the settings.

Hello @lisa4r,

Thank you for your help trying to reproduce the issue, however it keeps working for us. We did a few tests with other currencies in other countries and we get the expected result.

Maybe it may help using //define( 'WCML_GEOLOCATED_COUNTRY', 'US' ); to define the country in your tests?

please clarify what exactly you got the expected result, errors or correct work?

where exactly to use this code?

did you notice that there are different currencies in this screenshot, how can this be? https://prnt.sc/qL2SHDeeIhyR