Solid, but lacking

  • It’s a very solid knowledgebase plugin, so if that’s all you’re after, then it’s a 5 star. Their Instant Answer component is lacking some very basic things like the ability to collect additional information (ie. a company name). There’s also no chat or ticket component which I believe would put this over the top.

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  • Plugin Support Pial

    (@iapial)

    Hi @blafoley

    Thanks for your review! We’re glad you find our BetterDocs plugin useful.

    We appreciate your feedback on the Instant Answer component and the chat or ticket features. We will definitely work on these improvements.

    And the Good news is we are already in the process of developing of AI chatbot in BetterDocs and hopefully, it will be available soon

    So, Could you let us know more about the additional information you’d like to collect? Also, how would you like the chat or ticket component to work?

    Your input helps us improve, so please share any details you’d like to see in the future.

    Thanks again for sharing your thoughts!

    Best,
    Pial

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