Plugin stopped working since update

Hello,

Is the cache enabled in your WordPress site? If so, please clear it. Additionally, please refer to our troubleshooting guide at this link for detailed instructions on how to resolve issues with the tracker.

If you need any further assistance, feel free to let us know.

Best regards,

Already tried to clean the cache but it has no effect
i tried deactivate and reactivae the plugin, too

• This reply was modified 7 months ago by wond3r.

Have you checked the response code mentioned in the document?

Please provide your website URL here. We’ll review it and let you know what the issue is.

https://www.bubatzlager.de

Upon reviewing the source code of your website, I noticed that the file tracker.js?ver=14.9.2 is not updated as expected, likely due to caching issues.

Are you using a caching plugin? If so, please try purging the cache. Alternatively, you can enable the “Bypass Ad Blockers” option in the settings to resolve this issue.

Best

Yes, i use Redis Cache, i already cleard it.
Now i actiaved the AdBlock bypass

• This reply was modified 7 months ago by wond3r.

I noticed that the old asset js/tracker.js?ver=14.9.2 is still present in your source code. Once that option is enabled, this js file should no longer be loaded.

Could you please ensure that you have purged the cache? It appears that this issue is due to cached data.

Yes, I cleared the cache several times. I also completely uninstalled the WP Statistics Plugin and then reinstalled it. I tried to deactivate all my Caching plugins, too but it won’t work.

• This reply was modified 7 months ago by wond3r.
• This reply was modified 7 months ago by wond3r.

Could you please provide a list of your installed plugins? You can find this information by navigating to Tools → Site Health → Info → Active Plugins.

Here you have the full info:

` wp-core

version: 6.6.1
site_language: de_DE
user_language: de_DE
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 16
dotorg_communication: true wp-paths-sizes

wordpress_path: /var/www/vhosts/bubatzlager.de/httpdocs/public
wordpress_size: 150,88 MB (158214169 bytes)
uploads_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/uploads
uploads_size: 307,41 MB (322345203 bytes)
themes_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/themes
themes_size: 126,97 MB (133137873 bytes)
plugins_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/plugins
plugins_size: 335,02 MB (351289426 bytes)
fonts_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/uploads/fonts
fonts_size: 3,78 MB (3964736 bytes)
database_size: 386,77 MB (405553152 bytes)
total_size: 1,28 GB (1374504559 bytes) wp-dropins (3)

advanced-cache.php: true
maintenance.php: true
object-cache.php: true wp-active-theme

name: Woodmart Child (woodmart-child)
version: 1.0.0
author: XTemos
author_website: https://xtemos.com
parent_theme: Woodmart (woodmart)
theme_features: core-block-patterns, woocommerce, wc-product-gallery-zoom, widgets-block-editor, post-thumbnails, post-formats, automatic-feed-links, title-tag, html5, menus, editor-style, editor-styles, align-wide, widgets
theme_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/themes/woodmart-child
auto_update: Deaktiviert wp-parent-theme

name: Woodmart (woodmart)
version: 7.5.2
author: XTemos
author_website: https://themeforest.net/user/xtemos
theme_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/themes/woodmart
auto_update: Deaktiviert wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.2, author: Das WordPress-Team, Automatische Aktualisierungen deaktiviert wp-plugins-active (38)

Affiliate Simple Assistent (ASA1): version: 1.5.3, author: Timo Reith, Automatische Aktualisierungen deaktiviert
Antispam Bee: version: 2.11.6, author: pluginkollektiv, Automatische Aktualisierungen deaktiviert
Autoptimize: version: 3.1.12, author: Frank Goossens (futtta), Automatische Aktualisierungen deaktiviert
Cache Enabler: version: 1.8.15, author: KeyCDN, Automatische Aktualisierungen deaktiviert
Classic Editor: version: 1.6.4, author: WordPress Contributors, Automatische Aktualisierungen aktiviert
Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Automatische Aktualisierungen deaktiviert
Contact Form 7: version: 5.9.8, author: Takayuki Miyoshi, Automatische Aktualisierungen deaktiviert
Decorator - WooCommerce Email Customizer: version: 1.3.0, author: WebToffee, Automatische Aktualisierungen deaktiviert
Disable & Remove Google Fonts: version: 1.6.3, author: Fonts Plugin, Automatische Aktualisierungen deaktiviert
Easy SVG Support: version: 3.7, author: Benjamin Zekavica, Automatische Aktualisierungen deaktiviert
Elementor: version: 3.23.3, author: Elementor.com, Automatische Aktualisierungen deaktiviert
Enable CORS: version: 1.2.3, author: Dev Kabir, Automatische Aktualisierungen aktiviert
Germanized for WooCommerce: version: 3.17.1, author: vendidero, Automatische Aktualisierungen deaktiviert
Google Analytics for WooCommerce: version: 2.1.5, author: WooCommerce, Automatische Aktualisierungen deaktiviert
Google Listings and Ads: version: 2.7.7, author: WooCommerce, Automatische Aktualisierungen deaktiviert
Images to WebP: version: 4.7, author: KubiQ, Automatische Aktualisierungen deaktiviert
Independent Analytics: version: 2.7.1, author: Independent Analytics, Automatische Aktualisierungen deaktiviert
Legal Text Connector of the IT-Recht Kanzlei: version: 1.0.8, author: IT-Recht Kanzlei, Automatische Aktualisierungen deaktiviert
Loco Translate: version: 2.6.11, author: Tim Whitlock, Automatische Aktualisierungen deaktiviert
MC4WP: Mailchimp for WordPress: version: 4.9.14, author: ibericode, Automatische Aktualisierungen deaktiviert
Menu Image: version: 3.11, author: Freshlight Lab, Automatische Aktualisierungen deaktiviert
PDF Invoices & Packing Slips for WooCommerce: version: 3.8.6, author: WP Overnight, Automatische Aktualisierungen deaktiviert
Rank Math SEO: version: 1.0.224, author: Rank Math, Automatische Aktualisierungen deaktiviert
Redis Object Cache: version: 2.5.3, author: Till Krüss, Automatische Aktualisierungen deaktiviert
Safe SVG: version: 2.2.5, author: 10up, Automatische Aktualisierungen deaktiviert
Sequential Order Numbers for WooCommerce: version: 1.6.5, author: WebToffee, Automatische Aktualisierungen deaktiviert
SHOPVOTE: version: 2.1.1, author: SHOPVOTE, Automatische Aktualisierungen deaktiviert
Simple Local Avatars: version: 2.7.11, author: 10up, Automatische Aktualisierungen deaktiviert
Simple Page Ordering: version: 2.7.1, author: 10up, Automatische Aktualisierungen deaktiviert
Slider Revolution: version: 6.7.15, author: ThemePunch, Automatische Aktualisierungen deaktiviert
Social Influencer Links: version: 0.2.6, author: WP Maintainer, Automatische Aktualisierungen deaktiviert
Tawk.to Live Chat: version: 0.8.5, author: Tawkto, Automatische Aktualisierungen deaktiviert
WooCommerce: version: 9.1.4, author: Automattic, Automatische Aktualisierungen aktiviert
WooCommerce PayPal Payments: version: 2.8.2, author: WooCommerce, Automatische Aktualisierungen deaktiviert
Woodmart Core: author: (undefined), version: 1.0.43, Automatische Aktualisierungen deaktiviert
WooPayments: version: 7.9.2, author: WooCommerce, Automatische Aktualisierungen deaktiviert
WP Mail Logging: version: 1.12.0, author: WP Mail Logging Team, Automatische Aktualisierungen deaktiviert
WP Statistics: version: 14.9.3, author: VeronaLabs, Automatische Aktualisierungen deaktiviert wp-plugins-inactive (2)

W3 Total Cache: version: 2.7.4, author: BoldGrid, Automatische Aktualisierungen deaktiviert
WP Discord Post: version: 2.1.0, author: Nicola Mustone, Automatische Aktualisierungen deaktiviert code-snippets (9)

snippet-5: name: Produkt Verfügbarkeitsdatum, scope: global, modified: 2024-07-01 19:34:21
snippet-6: name: Standard E-Mail Absendername ?ndern, scope: global, modified: 2024-07-02 16:48:01, tags: [email, passwort]
snippet-7: name: Google Tag-Manager, scope: head-content, modified: 2024-07-05 08:59:43, tags: [google, tag, manager]
snippet-8: name: Stromkostenrechner Shortcode, scope: global, modified: 2024-07-06 08:43:06
snippet-9: name: Stromkostenrechner v2, scope: global, modified: 2024-07-06 09:17:13
snippet-10: name: Registrierungsformular, scope: global, modified: 2024-07-09 09:16:32
snippet-12: name: Disable instant order confirmation in Germanized, scope: global, modified: 2024-07-10 15:33:32
snippet-13: name: Konzentrationsrechner, scope: global, modified: 2024-07-11 09:17:15
snippet-18: name: Alle anderen Lieferkosten ausblenden, wenn ein kostenloser Versand m?glich ist, scope: global, modified: 2024-07-19 17:42:39 wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 26M
upload_max_filesize: 24M
max_effective_size: 24 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available wp-server

server_architecture: Linux 6.1.0-21-amd64 x86_64
httpd_software: nginx/1.26.1
php_version: 8.2.21 64bit
php_sapi: fpm-fcgi
max_input_variables: 2000
time_limit: 60
memory_limit: 2048M
max_input_time: 60
upload_max_filesize: 24M
php_post_max_size: 26M
curl_version: 7.88.1 OpenSSL/3.0.11
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-07-30T11:31:28+00:00
utc-time: Tuesday, 30-Jul-24 11:31:28 UTC
server-time: 2024-07-30T13:31:26+02:00 wp-database

extension: mysqli
server_version: 10.11.6-MariaDB-0+deb12u1
client_version: mysqlnd 8.2.21
max_allowed_packet: 16777216
max_connections: 151 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: writable

It looks like W3 Total Cache is enabled. Could you please go to the settings and purge its cache? You can follow this guide for instructions: Clearing W3 Total Cache Page Cache.

Additionally, Woodmart Core also has its own internal cache. It might be helpful to check its settings as well.

Best

No, W3 Total Cache is installed but not enabled but i deinstalled this plugin right now.

By examining the source code, I noticed the following comment:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Page Caching using Disk: Enhanced 
Lazy Loading

Served from: www.bubatzlager.de @ 2024-07-25 22:24:51 by W3 Total Cache
-->

This suggests that W3 Total Cache is being used for performance optimization. The issue is likely related to the cache not being cleared.

Best

As i said before, the W3 Total Cache Plugin is not installed anymore!
Here you can see a list of all installed / aktivated plugins: https://i.imgur.com/7OWIJEZ.png

So, the question is why that comment exists in your source or why tracker.js is not updated in your source. I recommend disabling the ‘Cache Enabler‘ plugin and trying again.