Product categories not syncing

Hi @craity,

Thanks for reaching out.

I understand you’re having trouble syncing your product categories. Before we can proceed with further troubleshooting, could you please confirm to having set your products as described in this detailed guide here?

Also, please enable?Square sync/connectivity logging?that can be enabled in?WooCommerce > Settings > Square.?This logging helps troubleshoot Square sync and connectivity issues, and its log files start with?square.

Looking forward to your reply.

Hi @ckadenge ,

Yes, it used to work perfectly fine before. I have not done any changes at all. Logging is enabled also. What is the best way to attach logs in here?

Thank you.

Hi @craity,

Thanks for confirming that it used to work correctly before, and you made no changes at all. Just to even understand the issue much further, do you remember adding any new plugins or even updating them in your store?

Logging is enabled also. What is the best way to attach logs in here?

You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.

@ckadenge

I believe this is the link https://gist.github.com/erykslezak/05a9fa324a0c218e68d038edc7eea936

No, nothing has really been changed since, maybe some plugin updates but I wouldn’t remember which ones that would be. The issue happened yesterday when I decided to do import new products and update existing.

Hey, @craity!

Thank you for reporting this!

The developers have determined that what you’re seeing is a bug, and they’re working on fixing it now. While we don’t have an ETA at present, you can follow the progress of the fix here:?https://github.com/woocommerce/woocommerce-square/issues/156

Apologies for the inconvenience; please let us know if we can assist with anything else!

Have a wonderful day!