Unable to download certificates

Just a note, I’m getting this while logged in as Admin and “viewing” a certificate

Hi @tomf2468

Thank you for reaching out to us. This seems like there is something wrong with your setup.

Could you please send us your LifterLMS System Report? This will allow us to check if there are any known conflicts with your setup.

Use services like Imgur, Dropbox, or Pastebin to share screenshots, system reports, and logs. Remember that this is a public forum. If you don’t want your urls, server paths, and other potentially sensitive information posted publicly and archived indefinitely you should blur or remove this information from your logs and screenshots before posting.

Regards,

• This reply was modified 2 years, 10 months ago by Toyin.

Thanks Toyin,
you can get the system report here:
https://www.dropbox.com/sh/u2oz6wgljjvd3rd/AABiJT5TBEtMMUWNwT0Hc0ska?dl=0

I will delete that when we have this figured out.

Tom

Hi @tomf2468

Unfortunately, I wasn’t able to see anything wrong with your set-up. I’ll suggest that you try to temporarily deactivate all plugins except LifterLMS and switch to a default theme.

If you’re able to deactivate all plugins except LifterLMS and try the certificate again and let us know how it goes.

I’ll suggest you do this on a staging site so as not to disturb any live students on your site.

Let us know how it goes.

Regards,

Thanks Toyin, I do have a copy of this on my staging site. Disabling all plugins except LifterLMS didn’t solve it. Switching to a default WP them didn’t solve it.

I work on two lifterLMS sites. Site #1 (with this problem) is on MediaTemple hosting (which has always been good to me). The second site is on GoDaddy, but doesn’t have any certificates. I temporarily added a certificate to the GoDaddy site… and all worked perfectly. Leaving me to wonder if a server setting (PHP setting) on MediaTemple is causing me trouble.

Any thoughts on what to check?

I’m adding this css to my child theme until this is figured out (to hide the save and share buttons, but leaving the working print button):

.llms-print-certificate button[name=”llms_generate_cert”] {
display: none;
}
.llms-print-certificate button[name=”llms_enable_cert_sharing”] {
display: none;
}

I didn’t explain that well… both site #1 (with the problem) and my staging space are BOTH at MediaTemple. That is why I’m thinking it may be a host setting.

Hi @tomf2468

Thank you for the clarification.

Is it possible for you to change your PHP version on MediaTemple hosting to PHP 7.4? It’s currently on PHP 7.3 and the recommended requirement is PHP 7.4. You can read more here: https://lifterlms.com/docs/minimum-system-requirements-lifterlms/#recommendations

Let us know how it goes.

Regards,

Hello Toyin,
I suspect you are right about PHP 7.4 version. The troublesome host can’t be upgraded past 7.3.11, the working host was 7.4.x. I’m told I will get 7.4 on the troublesome host “soon”, until then I will just hide those buttons, everything else seems to be running great.

Tom

Hey @tomf2468,

Let’s wait till you get the PHP upgraded on MediaTemple Hosting and see how it goes.

Regards,