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  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Thanks for reaching out?@ltdm. Based on the error you’re facing, it’s possible that the Google account you used to set up Site Kit doesn’t have access to one of the connected Google services, or maybe the Google account you initially used to connect Site Kit changed. So we can determine more on this, please share the following:

    1. Your?Site Health information. You can?use this form?to share privately if preferred.??
    2. Since initially setting up Site Kit, did you connect any additional module such as AdSense, while selecting a different Google account to that first used?

    Once we have the above we can advise on this further. Let me know if you have any questions with this. Troubleshooting steps we may advise could include disconnecting and reconnecting Site Kit, or checking with other administrators for any changes.

    Thread Starter ltdm

    (@ltdm)

    Thanks for a quick reply – did you watch the Vidyard i attached ? i reconnected all assets again using the same account site kit is showing connected correctly in settings however in dashboard failing.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @ltdm I did indeed check out your video so thank you for sharing that. As mentioned above, please can you share your?Site Health information. You can?use this form?to share privately if preferred.?This may help to show me why this may be happening on your Dashboard.

    Can you also confirm that you can access the connected Analytics property from your Analytics account?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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