Klarna displayed below minimum transaction

  • Resolved maxence1502

    (@maxence1502)


    4 months, 1 week ago

    Hello, I have defined a custom rule in Stripe to apply a minimum payment of €50 to use Klarna :

    However, the payment method is still visible on my site, even for orders below it:

    Is it supposed to be hidden? And if not, how can it be hidden?

    Thank you for your help

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello maxence1502

    Thank you for contacting Woo support.

    Could you share a screenshot of the rule that you have applied for Klarna?
    Once I have a look at it I will be in a better position to assist you further.

    Looking forward to your response. ??

    Best regards.

    Thread Starter maxence1502

    (@maxence1502)

    Oh dear, the screenshots weren’t sent.

    On Stripe I’ve set the minimum amount at €50, just like that: https://prnt.sc/ey5pMUPDN-hv

    However, on my site, the payment method is still visible below the amount: https://prnt.sc/vBerUX1cRymP

    Thanks for your help

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @maxence1502,

    Thank you for the additional details. I just tried this on one of my test sites and set up Klarna just the same as you with a minimum of $50 requirement:

    Direct link to the image: https://snipboard.io/nM1htP.jpg
    Direct link to the image: https://snipboard.io/iH3tmf.jpg

    I’m still able to see the Klarna option in my checkout page, though, so it seems the rules set up on the Stripe side are not carrying over on the WooCommerce side. We’re asking our developers more information about this to learn if it is a bug or a product gap (in which case it should be either fixed or enhnanced! ??). We’ll keep you posted with what they say.

    We appreciate your feedback and continuously seek ways to improve our products and services. Input from users like you is invaluable.

    Thanks!
    -OP

    Thread Starter maxence1502

    (@maxence1502)

    Thank you for your investigation.
    I look forward to hearing from you as soon as possible ??

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @maxence1502

    I appreciate your patience while we looked into your support request. Currently our Stripe extension doesn’t support the custom rules created in Stripe to hide/show additional payment methods during checkout.

    Please add your support request in https://woocommerce.com/feature-requests/stripe

    If this feature is something you are looking to achieve urgently, we recommend using the Conditional Shipping and Payments extension.

    Thread Starter maxence1502

    (@maxence1502)

    Did you get an answer from your developers ?

    Hey, @maxence1502!

    As my colleague mentioned, we confirmed this feature is not supported.

    You can add a feature request here, so the team knows it is something our users want, and possibly add it in the future. But we cannot know if/when this would be added.

    At the moment you can use the plugin Conditional Shipping and Payments to set this up ??
    We have a 30-day money-back guarantee so you can test it out.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 7 replies - 1 through 7 (of 7 total)
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