Error messages on on the WP Dashboard Edit post pages

  • Resolved FloridaGal

    (@lindafar)


    7 months, 2 weeks ago

    I’ve only been using WP-Stats for about a month and just need very basic stats. Since Monday I’ve been getting error messages on the WP Dashboard Edit post pages on newly published posts. The first one reads:

    Error connecting to WordPress REST API. Disable ad-blocker for this page or unblock /wp-json/wp-statistics/v2/metabox in the ad-blocker configuration.

    Today’s message on a different new post reads:

    Failed to retrieve data. Please check the browser console and the XHR request under Network → XHR for details.

    I’ve no idea what these mean and would sincerely appreciate guidance. THANKS.

Viewing 7 replies - 1 through 7 (of 7 total)

  • I have the exact same problem since July 17, 2024.


    “Error connecting to WordPress REST API. Disable ad-blocker for this page or unblock /wp-json/wp-statistics/v2/metabox in the ad-blocker configuration.”

    A day later, the error message changed to,
    “Failed to retrieve data. Please check the browser console and the XHR request under Network → XHR for details.”


    This made it impossible to retrieve the “Daily Traffic Trend” for each post and fixed pages at all since July 17, 2024.

    However, the overall (i.e. not individual pages) “Daily Traffic Trend” in the widget works fine.

    I would appreciate any suggestions or advice. Thank you,

    Plugin Support Amir

    (@amirfallah)

    Hi @lindafar @mmssnnrr77

    We apologize for the inconvenience caused.

    To understand the reason for the problem, please check what error is displayed in the browser console on the post edit page?

    Regards,

    Thank you very much for your response.

    Here is a screenshot to one of the post edit pages.

    https://gyazo.com/9ab6fa6b07f51d654dda6d2d6202ee47

    Error messages in red above are as follows. 

      Uncaught ReferenceError: QTags is not defined
        at post.php?post=15760&action=edit:3384:5
    /wp-admin/admin-ajax.php?action=wp_statistics_admin_meta_box&ago=&name=post&ID=15760&wps_nonce=f12d6bc0ef&_=1721466821953:1 
            
            
           Failed to load resource: the server responded with a status of 500 ()
     Failed to load resource: the server responded with a status of 500 ()

    Thank you.

    Plugin Support Amir

    (@amirfallah)

    Hi @mmssnnrr77

    Thank you for sending the screenshot and error details.

    Fortunately, we have identified the cause of the issue and are in the process of resolving it. This problem will be fixed soon and fully addressed in the next update.

    We sincerely apologize again for any inconvenience caused.
    Kind regards,

    As for my case, I confirmed that all the issues I had were fixed on July 23, 2024 (JST), after the updates.

    I am so happy to see the statistics back after one week.

    Thank you very much for your professional support and quick response.

    Plugin Support Amir

    (@amirfallah)

    We are glad to hear this from you.

    We apologize again for any inconvenience that may have occurred during this period.

    Please feel free to ask us if you have any questions or issues.
    Sincerely,

    Thread Starter FloridaGal

    (@lindafar)

    Thank you, everything seems to be working fine now for me too. Appreciate your help!

Viewing 7 replies - 1 through 7 (of 7 total)
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