Uploading images problem

  • Resolved vackova

    (@vackova)


    4 months, 1 week ago

    I have the latest version of WordPress 6.6 and I’m having a problem uploading images. Whenever I upload an image in jpg or png format it gets uploaded to my gallery as txt format. Neither the preview of the image works, nor can I use it when creating a page. I use Elementor Builder.

    When I deactivated at least 1 of these plugins: Elementor or Royal Elementor Addons, the problem was solved. However, without those plugins, I can’t edit the page anymore because I want to use the template from Royal Elementor Addons.

    What should I do to make it work even with active plugins please?

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  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)
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