Orders status is not set to “Completed” after a succesful payment

  • Resolved martinsu

    (@martinsu)


    4 months, 1 week ago

    Hey, so I just connected Stripe to the store. When product price was set to 0, and no payment capture was happening – all worked correctly. Orders were marked as Completed, and students were redirected to Enrolled courses section after the successful checkout. However, now, when I set the price, and payments go through Stripe, all orders get “Processing” status.

    All settings have remained the same in Tutor LMS, Product is set to Virtual and For Tutor.

    Can someone point me to how can I troubleshoot this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Md Rashed Hossain

    (@wprashed)

    Hello @martinsu

    We are very sorry for the issue. Please enable the “Automatically Complete WooCommerce Orders” option from the Tutor LMS settings and must use a online payment gateway.

    Thank you.

    Hello @martinsu,

    Due to a nationwide internet blackout, we are experiencing significant disruptions to our usual operations. This has impacted our ability to respond in a timely manner. Please be assured that we are doing everything possible to manage the situation and address your concerns as quickly as we can.

    We appreciate your patience and understanding during this period.

    Best regards,

    Mohammad Nafiz

Viewing 2 replies - 1 through 2 (of 2 total)
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